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Field Service Mechanic

4 months ago

Cleveland, United States Heil Environmental Full time
Job DescriptionJob Description

Do you have experience in mechanical systems, automotive maintenance, or engine repair? Are you willing and able to travel extensively within your assigned region? We are hiring a Field Service Technician responsible for providing equipment demonstrations and technical service functions including troubleshooting equipment via telephone, providing general and technical information, planning and conducting training, and performing field service work assisting customers with problems associated with a full range of ESG products. With experience in mechanical maintenance, electrical, high/low voltage, hydraulics, welding and fabrication, the Field Service Technician will become the company expert in operation and demonstration of our complete portfolio of new and existing products.

Key Functions and Responsibilities:

  • Build and assemble machines or mechanical components according to requirements.
  • Inspect machines, engines, transmissions etc. and run diagnostic tests to discover functionality issues.
  • Supports Dealers within assigned region and end-users with the operation, management, and overall maintenance of all equipment.
  • Receives customer inquiries and resolves customer problems to include remote troubleshooting as well as onsite repair of ESG products in the field.
  • Revise and modify engineering designs in the field to include PLC/controller programming, hydraulic and electrical circuits for more efficient operation.
  • Visually inspect products at various stages of production process to determine and maintain quality and reliability of products.
  • Completes periodic reports and writing of summaries to validate or show deviations from quality standards and present pertinent information from field start-ups.
  • Requires willingness and ability to travel as needed (occasionally on short notice) and requires a valid driver’s license and credit card.
  • General schedule includes travel to key consumer and dealer events throughout the year with underlying goal of creating positive brand awareness with an eye towards supporting sales.
  • Attend required training sessions, workshops, seminars and accept overtime assignments as needed.
  • Works with Engineering as needed on research and development of new equipment.

Essential Qualifications and Skills:

  • Education or training in automotive repair, electro-mechanical systems, engineering, mechatronics, electronics, or related.
  • Past experience installing automotive equipment, diagnosing problems and making repairs to complex equipment.
  • Strong people skills with ability to establish relationships with customers, dealers, end-users, etc.
  • Ability to travel extensively within your assigned region including travel by car or airline.
  • Excellent problem-solving skills with a knack for troubleshooting complex technical issues.
  • Enthusiasm for providing excellent customer service with a high sense of urgency for customers, dealers and internal stakeholders.
  • Strong understanding of general automotive repair, hydraulic and electrical principles with ability to read blueprints and/or electrical schematics.
  • Ability to comprehend complex verbal and written instructions while also being able to speak and write in a clear and understandable manner.
  • Physical requirements include walking/standing, sitting, and lifting up to 40 pounds with repetitive stooping, forward bending and crouching (reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
  • Requires use of electrical meters, general hand tools, general office equipment and drive/operate company vehicles.
  • Travel for this position will be within the Northeast region, including Ohio, Pennsylvania, and Maine. 

About the Company:

Environmental Solutions Group is an amalgamation of companies, whose mission is to develop solutions for the waste collection industry and greater transportation-reliant adjacencies. Environmental Solutions Group (ESG) encompasses industry-leading brands like Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak, to create a premier, fully integrated equipment group serving the solid waste and recycling industry. For more information, visit www.doveresg.com. ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. Recognized for our entrepreneurial approach, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Why join the ESG team?

We’re not just interviewing you; you’re interviewing us to ensure a good fit. Here’s a glimpse into some of our employees’ favorite things about working here:

  • Collaborative work environment that is family friendly and community oriented
  • Strong compensation plan based on experience and added value to the organization
  • Focus on wellness with day 1 health benefits (medical, dental & vision)
  • Endless opportunities for those that show initiative and want to grow with the organization
  • Plan for the future with an HSA plan or 401k savings plan with company match
Company DescriptionHeil Environmental, part of Environmental Solutions Group, is the industry leader in garbage truck body design and specialized refuse body manufacturing. Environmental Solutions Group encompasses industry-leading brands like Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak, to create a premier, fully integrated equipment group serving the solid waste and recycling industry. For more information, visit www.doveresg.com.Company DescriptionHeil Environmental, part of Environmental Solutions Group, is the industry leader in garbage truck body design and specialized refuse body manufacturing. Environmental Solutions Group encompasses industry-leading brands like Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak, to create a premier, fully integrated equipment group serving the solid waste and recycling industry. For more information, visit www.doveresg.com.