Service Support Specialist

4 weeks ago

Englewood, United States S3 Shared Services Full time
Job DescriptionJob Description


SUMMARY

The Lease Servicing Specialist will be responsible for processing all types of consumer lease servicing requests for members while ensuring completeness, accuracy, timeliness, and quality member service. This position will strive to maintain existing member relationships, provide excellent member service and efficient operational activities. The Lease Servicing Specialist will ensure adherence to the agreed upon SLAs between S3 and the partner credit unions.

S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process all types of lease maintenance requests within established guidelines, policies, and procedures
  • Support all lease servicing functions to include loan account maintenance, lien releases, vehicle title processing, and member service
  • Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services
  • Respond to all inquiries by internal credit union partners, third parties, and external members in a timely, courteous, and professional manner
  • Research and resolve any lease servicing compliance issues

QUALIFICATIONS

  • Minimum 2 years of experience focused on Consumer Loan Servicing
  • Experience in Lease Servicing functions and experience in vehicle titles is preferred
  • Strong knowledge of State and Federal laws pertaining to the consumer lending industry (i.e. ECOA, etc.)
  • Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner while demonstrating problem solving skills
  • Ability to champion improvements and innovation
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Strong communication skills, both verbal and written
  • Strong customer service skills with a high attention to detail
  • Ability to prioritize workload based on department requirements and customer needs
  • Strong analytical skills required with a high degree of accuracy
  • Ability to work flexible hours as needed
  • Ability to multi-task in other areas of the unit
  • Aptitude to work independently as well as part of a team
  • Positive attitude and team-oriented
  • Ability to function in changing environment

STANDARDS OF PERFORMANCE

  • Professional representation of S3 Shared Service Solutions, LLC.
  • Job knowledge/timely, accurate and efficient performance.
  • Adherence to S3’s policies and procedures.
  • Promotes and ensures the highest level of quality member Service is provided to all members.
  • Confidentiality of all records.
  • Timeliness of meeting regulatory guidelines.
  • Compliance of regulatory requirements.
  • Success in meeting individual, departmental, and corporate goals.

SUPERVISORY RESPONSIBILTIES

  • None

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General office environment with low noise levels

COMPENSATION AND BENEFITS

  • Salary range is targeted to be in the range of $38,000.00 to $43,000.00 depending on qualifications.
  • Benefits package includes medical/dental/vision insurance, flexible spending accounts, 401(k) plan with fully vested matching, PTO, life insurance, short-term disability, long-term disability, holiday pay, loan discounts, service anniversary bonuses, recognition program, employee referral program, and employee activities.



Company DescriptionWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.Company DescriptionWe are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success. \r
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S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.

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