Current jobs related to Call Center Specialist - Brea - Service Champions Plumbing, Heating & Air
-
Nurse Advice Call Center Specialist
4 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. In this role, you will be responsible for providing expert healthcare advice and referrals to patients, while working collaboratively with our healthcare team to ensure seamless care coordination.Key ResponsibilitiesTriage incoming calls...
-
Nurse Advice Call Center Specialist
2 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...
-
Nurse Advice Call Center Specialist
4 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, assessing their needs, and connecting them with the right resources and care.Key ResponsibilitiesTriage...
-
Nurse Advice Call Center Specialist
4 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Health & Services. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, while also facilitating referrals to primary providers, healthcare facilities, and community...
-
Nurse Advice Call Center Specialist
4 weeks ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Specialist to join our team at Providence Medical Foundation. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...
-
Call Center Representative
3 weeks ago
Brea, United States Providence Health & Service Full timeProvidence Health & Services - [Call Center Representative] As a Call Center Representative at Providence Health & Services, you'll: Answer incoming calls from patients and provide exceptional customer service; Schedule appointments and update patient information in the system; Verify insurance coverage and obtain necessary authorizations; Assist with...
-
Call Center Representative
2 weeks ago
Brea, United States Providence Health & Service Full timeJob Description Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain...
-
Call Center Representative
1 week ago
Brea, California, United States Service Champions Plumbing, Heating & Air Full timeJob SummaryService Champions is seeking a highly skilled Client Services Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work well under pressure, and have a strong ability to problem-solve.Key Responsibilities:Receive and respond to high-volume inbound calls in a fast-paced environment.Make...
-
Nurse Advice Call Center Professional
3 weeks ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, helping them navigate the healthcare system and make informed decisions about their care.Key...
-
Nurse Advice Call Center Professional
3 weeks ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone, helping them navigate the healthcare system and make informed decisions about their care.Key...
-
Nurse Advice Call Center Professional
1 month ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence Medical Foundation. As a key member of our clinical support team, you will play a vital role in providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide...
-
Nurse Advice Call Center Specialist
3 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryUnder the direction of the Supervisor/Manager, this position is responsible for providing exceptional patient care and support through triaging incoming calls, assessing needs, and offering appropriate healthcare options. The ideal candidate will have a strong background in nursing and excellent communication skills to effectively educate callers...
-
Nurse Advice Call Center Specialist
4 weeks ago
Brea, California, United States Providence Health & Service Full timeJob SummaryUnder the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs, and providing appropriate healthcare options, including facilitating referrals to primary providers, healthcare facilities, and community resources. The ideal candidate will have a strong background in nursing and excellent...
-
Nurse Advice Call Center Professional
3 weeks ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients over the phone.Key ResponsibilitiesTriage incoming calls and assess patient needsProvide healthcare options and facilitate referrals to primary...
-
Nurse Advice Call Center Professional
4 weeks ago
Brea, California, United States Providence Full timeJob Summary We are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence. In this role, you will be responsible for providing expert healthcare advice and guidance to patients over the phone, assessing their needs, and connecting them with appropriate resources and care. Key Responsibilities Triage incoming calls and assess...
-
Call Center Customer Service Representative
3 months ago
Brea, United States Meduit Full timeWHAT WE DO: Meduit is seeking a Call Center representative at our Brea California office. If you are goal driven, hard-working, and have excellent communication or customer service skills, we invite you to apply with us today! This is an exciting opportunity for someone seeking experience in medical billing and complex claims investigation. Ideal candidates...
-
Nurse Advice Call Center Professional
4 weeks ago
Brea, California, United States Providence Service Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center professional to join our team. As a key member of our healthcare team, you will be responsible for providing expert advice and guidance to patients and families, ensuring they receive the best possible care.Key ResponsibilitiesTriage incoming calls and assess patient needsProvide healthcare options...
-
Nurse Advice Call Center Professional
4 weeks ago
Brea, California, United States Providence Full timeJob SummaryWe are seeking a skilled Nurse Advice Call Center Professional to join our team at Providence. As a key member of our clinical support team, you will be responsible for providing high-quality patient care and support to our patients and families.Key ResponsibilitiesTriage incoming calls and assess patient needs to provide appropriate healthcare...
-
Advice RN- Nurse Advice Call Center
4 weeks ago
Brea, United States Providence Full timeDescription Under the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller...
-
Advice RN- Nurse Advice Call Center
1 month ago
Brea, United States Providence Full timeDescription Under the direction of the Supervisor/Manager, this position is responsible for triaging incoming calls, assessing needs and providing appropriate healthcare options including facilitating referral to primary providers, health care facilities and community resources. In addition, this position will be responsible for educating the caller...
Call Center Specialist
3 months ago
Service Champions is now hiring a Client Services Representative. The successful candidate must possess a diverse skill set, be able to multi-task, work well under pressure and make sound judgment calls. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction. This is a full-time position reporting to the Client Services Supervisor.
What you’ll be doing:
- Receive high volume of inbound calls in a fast - paced environment, as well as make outbound calls to existing clients, booking appointments at a high conversion rate.
- Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
- Proactively gain and maintain a full understanding of our portfolio of products and services.
- Efficiently enter accurate and detailed records of client interactions and actions taken, while multi-taking client calls minimizing hold times.
- Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts
What we’re looking for:
- 3-5 years of Call Center experience preferred
- HVAC & Plumbing Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to make sound business decisions
- Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
- Bilingual Spanish is a plus
- Satisfactory passing of mandatory pre-employment drug screen & background check.
Physical Requirements
- Regularly required to sit; use hands to handle or feel and type
- Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
- Frequently required to reach with hands and arms
- Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
- May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Service Champions is the largest Heating, Plumbing and Air Conditioning company in Southern California, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded
Service Champions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
Company DescriptionService Champions/JW is a highly established Residential Plumbing, Heating and Air Conditioning company, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, As one of the largest residential service providers on the West Coast we are always looking for TOP TALENT to join our winning team.Company DescriptionService Champions/JW is a highly established Residential Plumbing, Heating and Air Conditioning company, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, As one of the largest residential service providers on the West Coast we are always looking for TOP TALENT to join our winning team.
