Genesys Cloud Developer
1 month ago
Role: Genesys Cloud Developer (Specializing in Google Dialog flow CX)
Position Type: Full-time (40hrs/week)
Duration: 6 months (extendable)
Work Hours: US time zone (EST)
Location: 100% remote
Summary:
We are seeking an experienced Senior Genesys Developer to join our dynamic team. As a Senior Genesys Developer, you will play a crucial role in designing, implementing, and maintaining Genesys solutions that enhance our customer experience. Your expertise in Genesys Cloud CX and Google Dialogflow CX will be instrumental in creating seamless, AI-powered conversational experiences for our clients.
Responsibilities
- Collaborate with cross-functional teams to understand business requirements and translate them into Genesys solutions.
- Design and implement Genesys contact center applications, including routing strategies, IVR, and chatbots.
- Develop and maintain integrations with third-party systems, ensuring smooth data flow and optimal customer interactions.
- Leverage Google Dialogflow CX to create intelligent virtual assistants and chatbots.
- Customize and configure Genesys Cloud CX™ platform to align with business needs.
- Troubleshoot and resolve technical issues related to Genesys applications and integrations.
- Stay up-to-date with industry trends, best practices, standards and emerging technologies in contact center solutions.
- Client-facing role ; ability to recommend suggestions along with Level of Effort for suggestions.
- Technical documentation skills (e.g., unit test plans/results, low level design as needed)
- Ability to provide read-outs of percentage complete, blockers to Sr. PM and Customer
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 10 years of hands-on experience with Genesys solutions, including Genesys Cloud CX.
- Proficiency particularly with Google Dialogflow CX
- Strong understanding of natural language understanding (NLU) and conversational AI.
- Experience with cloud-based contact center solutions and voice/chat channels.
- Familiarity with OAuth authentication, service accounts, and API administration.
- Excellent problem-solving skills and ability to work independently.
- Effective communication and collaboration skills.
Preferred Skills
- Genesys certifications (e.g., Genesys Architect Cert & Genesys Developer Cert at a minimum).
- Experience using JSON and SQL Programming
- Knowledge of machine learning and speech recognition technologies.
- Not required but nice to have previous experience in the city, state or federal government space.
- Familiarity with Genesys Architect for creating call, digital and message flows.
- **Bonus Points – Integration experience with, Zendesk and Salesforce
- Familiar with an Agile approach (including Azure Dev Ops; Jira)
-
Genesys Cloud CX Training Specialist
2 weeks ago
Seattle, Washington, United States Chameleon Technologies, Inc. Full timeChameleon Technologies, Inc. is seeking a Genesys Cloud CX Training Specialist for our client. This role is designed for an experienced professional who can deliver impactful training programs for call center personnel.Position Overview:We are looking for a skilled Genesys Cloud CX Trainer to develop and implement a comprehensive training strategy for call...
-
Genesys Cloud CX Training Specialist
1 week ago
Seattle, Washington, United States Chameleon Technologies, Inc. Full timeChameleon Technologies, Inc. is seeking a Genesys Cloud CX Training Specialist / Instructional Designer to join our team. This role involves creating and delivering a comprehensive training program for call center personnel.Position Overview:We are looking for a skilled and innovative Genesys Cloud CX Trainer / Instructional Designer to develop and implement...
-
Senior Cloud Developer
2 days ago
Seattle, Washington, United States EPMintegrators Inc. Full timeWe are seeking a highly skilled Senior Cloud Developer to join our team at EPMintegrators Inc. as we embark on a significant project to migrate our point of sale and API services to the Azure cloud.Key Responsibilities:Migrate existing point of sale and API services to Azure cloud infrastructureDesign and implement scalable and secure cloud-based...
-
Cloud Application Developer
1 week ago
Seattle, Washington, United States TribolaTech Inc Full timeAbout the RoleWe are seeking a highly skilled Cloud Engineer to join our team at TribolaTech Inc. As a Cloud Engineer, you will play a critical role in designing, building, and maintaining our cloud-based infrastructure and applications.Key ResponsibilitiesCloud Native Development: Develop and deploy cloud-native applications using AWS services such as...
-
Python Developer
1 week ago
Seattle, Washington, United States Ascendion Full timeAbout AscendionAscendion is a leading digital engineering solutions company that specializes in creating and managing software platforms and products that drive business growth and deliver exceptional customer experiences. Our team of experts provides a range of services, including engineering, cloud, data, experience design, and talent solutions, to help...
-
Cloud Business Development Specialist
2 hours ago
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAbout the RoleWe are seeking a highly experienced Cloud Business Development Specialist to join our team at Amazon Web Services, Inc. This is a unique opportunity to leverage your expertise in SAP on AWS and Healthcare & Lifesciences industries to drive business growth and customer success.Key ResponsibilitiesLead the development and execution of...
-
Cloud Infrastructure Developer
6 days ago
Seattle, Washington, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Cloud Software Engineer to join our team at Oracle. As a key member of our Cloud Infrastructure team, you will be responsible for designing and developing major components and features of our Object Storage Service.Key ResponsibilitiesDesign and develop software for major components and...
-
Senior Manager
1 week ago
Seattle, Washington, United States Currency Cloud Full timeAbout the RoleWe are seeking a highly experienced Senior Manager to lead our software development teams and drive the delivery of high-quality features for our clients. As a key member of our engineering team, you will be responsible for overseeing the planning, scheduling, and execution of software projects, ensuring they are completed on time and within...
-
Senior Manager
1 week ago
Seattle, Washington, United States Currency Cloud Full timeAbout the RoleWe are seeking a highly experienced Senior Manager to lead our software development teams and drive the delivery of high-quality features for our clients. As a key member of our engineering team, you will be responsible for overseeing the planning, scheduling, and execution of software projects, ensuring they are completed on time and within...
-
Seattle, United States Infoblox Full timeBusiness Development Director, Cloud AlliancesIt's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver...
-
Seattle, Washington, United States Infoblox Full timeAbout the RoleWe are seeking a seasoned Business Development Director to join our Ecosystems and Strategic Alliances team at Infoblox. As a key member of our leadership team, you will be responsible for leading the technology and strategic alliance for specific cloud providers, establishing and managing relationships to drive market penetration.Key...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Developer Advocate to join our team at Amazon, focusing on creating engaging technical video content. As a key member of our Developer Experience organization, you will play a crucial role in showcasing the possibilities of cloud computing and inspiring developers worldwide.Key ResponsibilitiesChampion innovation...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Developer Advocate to join our team at Amazon, focusing on creating engaging technical video content. As a key member of our Developer Experience organization, you will play a crucial role in showcasing the possibilities of cloud computing and inspiring developers worldwide.Key ResponsibilitiesChampion innovation...
-
Seattle, Washington, United States Amazon Development Center U.S., Inc. - B02 Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer to join our team at Amazon Development Center U.S., Inc. - B02. As a key member of our team, you will play a critical role in shaping the future of cloud computing and developing innovative AI applications.Key ResponsibilitiesDesign, develop, and deploy highly scalable and reliable...
-
Seattle, Washington, United States Amazon Services LLC Full timeAbout the RoleWe are seeking a highly skilled Software Development Engineer II to join our Cloud Infrastructure Automation team at Amazon Services LLC. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and highly available cloud infrastructure solutions.Key ResponsibilitiesDesign and develop cloud...
-
Senior Software Engineer
5 days ago
Seattle, Washington, United States DocuSign Full timeAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our Data Platform team in Seattle or San Francisco. As a key member of our team, you will be responsible for designing, implementing, testing, and releasing cloud-based data solutions on Azure.Key ResponsibilitiesDrive the design, implementation, testing, and release of...
-
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Developer Advocate to join our team at Amazon, focusing on creating engaging technical video content that showcases the possibilities of cloud computing and AWS technologies.Key ResponsibilitiesChampion innovation and inspire developers worldwide through video content that highlights the latest advancements in...
-
Cloud Architect
2 days ago
Seattle, Washington, United States Capgemini Full timeJob Title: Cloud ArchitectLocation: RemoteJob Description:We are seeking a highly skilled and experienced Cloud Architect to join our team at Capgemini. The ideal candidate will be responsible for designing, implementing, and managing cloud solutions that drive business transformation.Key Responsibilities:Cloud Architecture Design:Design and implement...
-
Cloud Architect
3 days ago
Seattle, Washington, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled Cloud Native Developer to join our Fusion Applications Technical Architecture team at Oracle. As a key member of our team, you will play a critical role in defining the next generation architecture for our cloud-based applications.Key ResponsibilitiesDesign and Develop Cloud-Native Applications: You will be...
-
VP / Software Engineer
1 week ago
Seattle, United States Bank of America N.A. Full timeDUTIES: Provide solution development using proven best practices of IVR application. Test and support IVR application and perform hands on IVR development with focus on various Genesys and Nuance technologies and solutions. Work with team on multiple software implementations related to IVR and in deploying contact center solutions in a private or...
