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Workplace Solutions Manager
3 months ago
Workplace Solutions Manager
Role Summary:
The Workplace Solutions Manager is an integral role combines the background and passion of commercial interiors with the skills of account management to lead the art and science of RF’s proven, consistent, and repeatable sales process. This position requires strong product knowledge, interior design best practices and the desire to execute sales while demonstrating RF’s core value and tenets, business model, differentiators, and keys to success. The WSM role combines RF’s proven business processes, industry leading office interior best practices and impactful technology to execute office interiors projects from concept to completion.
Responsibilities:
- Closing Sales / Account Management / Customer Service
- Execute and lead the sales process from lead creation to sales closure creating revenue and profit
- Meet and exceed monthly, quarterly, and annual revenue goals
- Provide unparalleled customer service and actively participate in client retention activities to maintain long term relationships and repeat business opportunities
- Product Knowledge
- Understand and lead discussions with clients regarding space planning best practices, product specification and pricing
- Maintain and continuously increase deep product knowledge of RF primary vendor partners to provide product recommendations and selections to clients
- Utilize company order processing systems and quote creation processes to ensure all proposals are submitted in a timely basis
- Stay ahead of industry trends, new products and their potential uses and impact
- Business Development / Marketing / Engagement
- Perform lead generation activities including in person and virtual presentations along with digital marketing campaigns
- Collaborate with BD/Marketing / Engagement leadership to develop and enhance personal brand by executing successful Engagement activities
- Master and consistent utilize established Marketing Messages throughout the process
- Professional Development
- Train with sales leadership to master the Sales Process, WIN Strategy and components of a successful deal
- Learn all aspects of NetSuite pipeline management protocols
- Participate in self-directed development activities including outside training programs, vendor educational opportunities and reading books
Desired Qualifications:
- Degree in interior design or related field
- Experience in the contract furniture or interior design industry and/or experience in interior design
- Knowledge of the commercial real estate (CRE) industry
- A passion for developing relationships with Owners, C-Level executives, Finance, Facilities Management, and human resource executives, within companies of all sizes
- Strong organizational skills with a high attention to detail and accuracy
- Entrepreneurial growth mindset focused on long term success
- Self-motivated with strong interpersonal skills and ability to ask pertinent questions to determine client needs
- Ability to provide excellent customer service and foster both internal & external relationships
- Must be assertive, flexible, and have a strong sense of urgency with a high attention to detail
- Committed to supporting team goals and playing a major role the alignment of sales ops
- Excellent written and verbal communication skills
- Strong aptitude of Microsoft Office systems with ability to learn internal system
- Previous CRM Experience Preferred (I.e., NetSuite, Salesforce, HubSpot, SAP, Oracle, etc.)
Additional Perks
- Summer hours
- Bring your dog to work
- Hybrid work schedule
- Free office snacks
- Annual employee outings
- Annual community service month and company donation matching
