Assistant Manager

4 months ago

Los Altos, United States Moonlai Full time
Job DescriptionJob Description

Teaspoon Cafe

Are you as passionate about Tea and Boba as we are? At Teaspoon, we pride ourselves on using nothing but the freshest ingredients. We brew each cup to our customer’s specific tastes, always made with love. Join a family that cares about the team as much as our guests. Let's change the world together one Teaspoon at a time.

Job Summary & Mission:

This job contributes to Teaspoons success by leading a team of baristas to create and maintain the Teaspoon Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store's financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Teaspoons guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

  • Setting goals for the work group, developing organizational capability, and modeling how we work together.
  • Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
  • Displays a customer's first attitude by training and holding baristas accountable for delivering exceptional customer service.
  • Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of Teaspoon.
  • Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store team to ensure smooth flow of operations.
  • Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.

Planning and Execution

  • Developing strategic and operational plans for the work group, managing execution, and measuring results
  • Monitors and manages store staffing levels to ensure barista development and talent acquisition to achieve and maintain store operational requirements.
  • Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.

Business Requirements

  • Providing functional expertise and executing functional responsibilities
  • Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
  • Solicits customer feedback and proactively researches local markets to understand customer and community needs.
  • Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Scheduling Software, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
  • Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

Barista Development & Team Building

  • Providing baristas with coaching, feedback, and developmental opportunities and building effective teams
  • Actively manages the store team by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve team members performance. Manages ongoing barista performance.
  • Challenges and inspires store team to achieve business results.
  • Ensures team members adhere to legal and operational compliance requirements.
  • Recognizes and reinforces individual and team accomplishments by finding new, creative, and effective methods of recognition.
  • Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where team members are valued and respected.

Required Knowledge, Skills and Abilities

  • Ability to manage store operations independently
  • Ability to manage effectively in a fast-paced environment
  • Ability to manage multiple situations simultaneously
  • Ability to manage resources to ensure that established service levels are achieved at all times

Interpersonal skills

  • Knowledge of customer service techniques
  • Knowledge of supervisory practices and procedures
  • Organization and planning skills
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills
  • Team-building skills
  • Ability to communicate clearly and concisely, both orally and in writing
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Ability to handle confidential and sensitive information

Job Type: Full-time/Part-time

Compensation: Must be able to work at least 30 hours/week

● $20-25 hr depending on experience

● Bonuses if P&L requirements are met

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