Operations Analyst

1 month ago

Indianapolis, United States Summit Managed Solutions Full time
Job DescriptionJob Description

Operations Analyst

Location: Indianapolis, Indiana – this position is a hybrid position but needs to be able to travel onsite with partners as needed.

Summit Managed Solutions partners with healthcare organizations to help them solve their most complex problems. Part strategy consulting, part tech-enabled professional services, our team is a diverse mix of experienced problem solvers who work with partners to create innovative solutions with enduring value.

Job Summary:

We are seeking an Operations Analyst who will be responsible for tracking and analyzing key performance indicators of clinical programs then leveraging data to optimize these programs. The role will be responsible for supporting clinical leaders by conducting comprehensive research, interviewing stakeholders, collecting and analyzing data, designing and optimizing workflows, implementing operational improvements–all in support of coordinating clinical programs. We are seeking an individual who exhibits a high level of professionalism, a passion for innovation, and a business style that is scrappy, strategic, creative, team-oriented, hands-on, and collaborative.

What You'll Do:

  • Work alongside clinical and operations leaders to optimize clinical programs in alignment with partners’ strategic plans

  • Organize a process around clinical program evaluation, analysis, and improvement

  • Help lead the improvement process for clinical programs and initiatives including research, analysis, structuring, outlining, presenting on, and executing operational improvements

  • Coordinate operational changes with program and business owners for successful implementations

  • Execute a detailed work plan to implement process improvement for a portfolio of programs

  • Work closely with the Summit Consulting Team to develop and deliver key insights and opportunities related to clinical program development

  • Support Summit’s process for delivering value at every partner interaction

  • Support Summit leadership in documenting processes to create repeatable, scalable programs and initiatives

What You'll Need:

  • A four year degree or equivalent work experience

  • 2+ years of experience in an analytic or operational role in a healthcare setting

  • Experience working directly with clinical leaders and/or coordinating clinical programs strongly preferred

  • Strong understanding of relational databases and data warehouses

  • Experience with SQL desired

  • Excellent analytical skills and demonstrated troubleshooting and problem-solving skills

  • A keen eye for finding process improvements and a passion for operational efficiencies

  • Exceptional communication skills (verbal and written) with the ability to produce clear concise documentation that can be easily understood by internal and external clients

  • Ability to employ critical thinking skills and work independently while also working well within a team environment

  • Skilled communicator who is comfortable, effective, and influential in meetings with senior management teams

  • Self-starter who can thrive in an unstructured and collaborative team environment

  • Ability to be onsite with partners in Indianapolis as needed

  • Ability to travel occasionally throughout the year

What we offer:

We offer a competitive salary and benefits package, including unlimited PTO to encourage a healthy work-life balance, a company-funded Personal Giving Account for philanthropy at your discretion, and opportunities for professional development and growth.

If you are passionate about making a positive impact in healthcare, we encourage you to apply and become part of our dedicated team.


Equal Opportunity Employer

Summit Managed Solutions is an equal opportunity employer, and we value diversity at our company. We do not just accept diverse backgrounds, we celebrate them. Our company, the work we do, and our partners benefit from the value of a diverse team. No team member's value lies alone in their diversity, and because we value diversity so highly, we reiterate that all hiring and employment decisions are made on merit, performance, competence, and business needs. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company DescriptionSummit Managed Solutions is a management consulting and tech-enabled professional services firm that partners with healthcare organizations across the private, public, and social sectors to create value.Company DescriptionSummit Managed Solutions is a management consulting and tech-enabled professional services firm that partners with healthcare organizations across the private, public, and social sectors to create value.

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