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Patient Assistance Care Coordinator

4 months ago

Jeffersonville, United States PharmaCord Full time
Job DescriptionJob Description

A typical day in the life of a Patient Assistance Care Coordinator will include the following: The responsibilities include, but are not limited to the following:

  • Answer high-volume inbound call inquiries from patients, care team, and healthcare providers regarding patient assistance program eligibility criteria, patient specific enrollment status, or refill related requests for already enrolled patients.

  • Timely processing of Patient Assistance enrollment applications:

  • Review of patient assistance enrollment forms and any supporting documentation to assess patient eligibility for participation as per SOPs and program guidelines

  • Determination of patient’s eligibility based upon program criteria for qualification.

  • This may include some form of insurance benefits verification to determine eligibility for assistance.

  • Actively listen to each customer, assess needs, and respond with demonstrated patience and courtesy.

  • Review and identification of information that is missing and/or incorrect within program service requests/program applications.

  • Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices.

  • Provides timely feedback to the company regarding service failures or customer concerns

  • Effectively uses our internal technology platform, CORscend, to complete claims processing and keep workflows moving.

  • Patient Assistance Care Coordinators are expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to abiding by company policies and procedures.

  • Team members are expected to meet all call quality metrics, as well as maintain expected levels of call handling and processing metrics. This is a fast-paced, patient focused role.

This job might be for you if (must have requirements of the role):The candidate must possess the following personal attributes:

  • Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)

  • Ability to handle personal health information with confidentiality

  • Commitment to honesty and integrity

  • Professionalism and a strong sense of proper business and customer service etiquette

  • Clear verbal and written communication skills

  • Accountability for results

  • Ability to plan and prioritize tasks and strong attention to detail

  • Proficient emotional intelligence (ability to recognize emotions and their effects)

  • Ability to manage disruptive impulses and handle potentially stressful customer interactions

  • Proficient computer skills

  • Adaptability to change

  • Personal initiative and commitment to team and organizational goals

  • Ability to work effectively within a team

  • A positive attitude

Requirements:

  • Associate’s or Bachelor's degree strongly preferred or equivalent experience required; completion of a high school diploma or GED is required

  • 6 months customer service experience, payer benefits experience (reimbursement, prior authorization, etc.), healthcare industry experience or healthcare related certification, license, or equivalent coursework is strongly preferred

  • This is an office-based position, the ability to sit for extended periods of time is necessary

  • Although very minimal, flexibility to travel as needed is preferred

  • All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19

  • We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $655.20 per year)

Physical Demands & Work Environment:

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.

  • Although very minimal, flexibility to travel as needed is preferred.

  • This position requires ability to work a standard 8.5-hour standard shifts between our business operating hours of 8am - 11pm Monday through Friday. A shift will be assigned and may change depending on business need.

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

  • Due to investment in program specific training, candidates are expected to maintain role for a minimum of 6 months, or within a client-facing role, prior to being considered eligible for lateral or promotion level move. PharmaCord is committed to creating a strong company culture that values collaboration, employee development, and promotion from within. Exceptions will be reviewed on a case-by-case basis to assess business need and service impact.

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

  • Company paid Short-term Disability (STD)

  • Increased competitive 401(k) company match up to 4%

  • Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees

  • PharmaCord has not increased healthcare premiums in the past 4 years

  • NEW Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)

  • Wellness discounts of up to $260 per year for participation in wellness program

  • Annual HSA employer contribution

  • Company paid and voluntary Life Insurance options

  • Voluntary Life, AD&D and Long-Term Disability Insurances

  • Paid Parental Leave of Absence

  • Wellness and Employee Assistance Programs

  • PTO benefits, flex days and paid holidays

  • Employee Referral Program

  • Ambassador Program

  • Tuition reimbursement program up to $5,000 per year

Competitive Compensation & Flexible Working

  • Competitive starting pay rates

  • Yearly merit increases

  • Toll reimbursement program (valued at $655.20 per year)

  • This role may be eligible for a hybrid schedule (50% in office, 50% remote). To qualify for a hybrid schedule, you are required to work a minimum of 6 months on-site at our headquarters location. You must show you've successfully completed training, are in good performance and attendance standing, and are consistently meeting KPI's as outlined within the program business rules.

  • Multiple shift options between 8 AM and 11 PM Monday - Friday

A Career You'll Love

  • Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021

  • Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace

  • Opportunities for advancement with a company that supports personal and professional growth

  • PharmaCord has doubled in size over the last few years and expects to be over 1000 employees by the end of 2023 giving current employees first access to promotional opportunities

  • A challenging, stimulating work environment that encourages new ideas

  • Exposure to many learning and development opportunities

  • Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience

  • Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

PharmaCord is a COVID-19 employer. All employees working onsite in a PharmaCord facility are strongly encouraged to be vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.

Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook

Company DescriptionOur Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.

We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists.

We are PharmaCord, a purpose-driven organization on a rapid growth journey.

Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.Company DescriptionOur Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.\r
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We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed in house by our team of engineers, system architects, coding professionals and data scientists.\r
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We are PharmaCord, a purpose-driven organization on a rapid growth journey.\r
\r
Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.