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Patient Support Coordinator

2 months ago

Jeffersonville, Indiana, United States Amatus Health Full time
Position Overview

We are looking for a dedicated Patient Support Coordinator to collaborate with our clinical team in fostering life-skills enhancement and promoting sustained recovery for individuals facing Substance Use Disorders (SUD) and Mental Health challenges.

Qualifications:

  • Minimum of 2 years of experience in the behavioral health sector is preferred.
  • Bachelor's degree is required.
  • Certifications such as CDCA or QMHS are advantageous.

Key Responsibilities:

Your role commences upon a client's admission to our facility.

  • Conduct an initial case management assessment with the patient to identify potential needs for Family Medical Leave Act (FMLA), Short-Term Disability Insurance, and any ongoing legal matters. Additionally, secure a Release of Information (ROI) for family members, Employee Assistance Programs (EAP), and/or employers. Ensure the patient has informed their family of their arrival.
  • Prepare all necessary documentation for the patient's employers, educational institutions, legal entities, etc., including but not limited to FMLA, Short-Term Disability (STD), Long-Term Disability (LTD), and Treatment Letters.
  • Schedule and conduct weekly case management sessions with each patient.
  • Establish and maintain a strong, ongoing rapport with patients and their families, ensuring healthy communication.
  • Formulate effective aftercare strategies for all patients, ensuring adherence to the established plans. Collaborate with the outreach team or designated company representative to develop suitable aftercare solutions.
  • Regularly update and adjust all patient discharge dates as determined by the Utilization Review, Clinical, and Medical teams.
  • Accurately convey information during team meetings.
  • Ensure the transfer of medical records to the facility where the patient will be discharged.
  • Facilitate assigned SUD and Mental Health group sessions.
  • Maintain a fundamental understanding of health insurance benefits, terminology, and various payment methods utilized by our organization.
  • Remind patients of program rules and regulations as necessary and appropriately report any infractions.
  • Engage with patients respectfully while maintaining professional boundaries.
  • Safeguard the confidentiality of all patient information in accordance with the organization's privacy policies and relevant federal and state laws, upholding the principles of professionalism as a healthcare provider.

As part of Amatus Health, you will benefit from comprehensive medical, dental, and vision coverage, a generous 401(k) matching program, and opportunities for career advancement within our extensive network of recovery centers.

At Amatus Health, we are dedicated to fostering an environment of mutual respect, where equal employment opportunities are available to all applicants and employees, irrespective of race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disabilities, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion are vital to our success, and we strive to recruit, develop, and retain the most talented individuals from a diverse candidate pool.