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Technology Compliance Auditor
4 months ago
We are seeking a Technology Compliance Auditor to join our team You will be responsible for on-site, client-facing evaluations of client technologies and standards against IT best practices and CMIT standards. The Technology Compliance Auditor will identify gaps where standards are not aligned, and present recommendations to the Account Managers for closing the gaps. The Technology Compliance Auditor role will be the technical eyes and ears for the Account Managers, assisting them in translating technical risk into the business strategy. This role will also assist in maintaining, updating, and phasing out these same standards.
Responsibilities:
- Follow structured onsite agenda including alignment audits and proactive services
- Meet with client point of contact to discuss onsite activities and collect client feedback
- Identify technical risk and observe technical issues firsthand
- Develop and maintain technical knowledge of client environments
- Assist project team with upgrades that may require client specific architecture knowledge
- Assist support team with advanced issues that may require client specific knowledge
- Perform scheduled reactive tasks requiring onsite work
- Assist with client recommendations and proposals in collaboration with Account Managers and Project Team
- Recommend improvements to client IT environments to reduce the number of support tickets
- Assist in maintaining, updating, and sunsetting CMIT technology standards
Qualifications:
- Bachelor’s degree in Information Systems or equivalent experience
- 5+ years of IT services industry experience providing solutions and support to clients
- 5+ years of recent IT Cloud, server, and network troubleshooting experience
- 5+ years supporting Microsoft Windows Server
- Managed IT services experience preferred but not required
- Professional customer service skills
- Calm under pressure
- Adaptable
- Excellent communication skills, both written and verbal
- Outstanding organizational and time-management skills
- Ability to look big-picture at industry trends and updates to best practices within
- High attention to detail: ticket documentation, appointment scheduling, punctuality
