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Customer Service Representative
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Clear Concepts Management is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Customer Service Representative, you will play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.
Customer Service Representative Responsibilities:
- Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
- Proactively engage with customers to understand their needs, preferences, and challenges
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports to discuss with management and Customer Service Representative teams
- Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolutions
- Identify opportunities for upselling and cross-selling additional services that align with the client's needs and objectives
Customer Service Representative Qualifications:
- Proven experience in customer service, account management, or a similar role
- Excellent interpersonal, communication, and negotiation skills
- Strong problem-solving abilities and a solution-oriented mindset
- Proficient in using CRM software and other relevant tools
- Ability to multitask, prioritize, and manage time effectively
- Adaptability and resilience in a fast-paced and evolving environment
- A passion for customer satisfaction and a genuine interest in helping clients succeed
Our Customer Service Representatives join forces with the Marketing and Sales teams to accomplish growth, engagement, and sales metrics for our clients. Apply today for an opportunity to work with other eager professionals in the business and communications industry
This position will involve in-person collaboration with various departments within our organization and we are looking for candidates who can reliably commute to and from our office in San Rafael, CA. If chosen for the position, the ideal candidate would be available to start within 2 weeks of receiving an offer.
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