Front Office Clerk

4 weeks ago

Salt Lake City, United States American Warehouse Services, dba Artistic White Glove Services of Utah Full time $18
Job DescriptionJob Description

Must be detail-oriented and organized. Positive attitude and friendly demeanor. Ability to work efficiently in a time-sensitive environment. The ability to work both independently and as part of a team is essential. Ability to handle stress positively. Ability to multi-task and work heavily with computers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Providing professional and empathetic service to all customers, meeting customer expectations

· Daily answers questions and provides requested data for customers. Communicate by telephone, letter, fax, email, etc.

· Daily answers incoming calls and responds to customer voice mails and emails

· 100% Accuracy of work, including data input into automated systems.

· Process orders from multiple methods: web, voice mail, fax, email, etc.

· Print packing slips for the shipment of customer orders; docks, printing out bills of lading, entering orders, etc.

· Manage third-party shipping

· Demonstrate computer skills, preferably spreadsheets, word processing, database, and other applicable software programs: Microsoft Office including Word, Excel, Outlook, QuickBooks, Inter/Intranet, etc.

· Makes timely decisions and sound judgments

· Self-motivated and able to work well with minimal supervision

· Develops relationships and work with a wide variety of people

· Demonstrates patience and conflict-resolution skills

Developed organizational abilities to prioritize and perform tasks effectively and efficiently.

JOB REQUIREMENTS

Core Competencies

· Accounting - a solid understanding of Accounts payable and receivable

· Financial - process and organize financial information, such as invoices, payments, balance sheets, and inventory.

· Data Management - organize, process, and make sense of data

· Computing - Word processing, spreadsheet, and email tools to perform tasks, i.e., specifically, QuickBooks.

Position-based Competencies

· Customer Focus - meeting and exceeding customer needs

· Multitasking: Performs multiple duties within a given period while remaining organized and managing time effectively.

· Communication – interact on a professional level including phone, email, and face-to-face, making oral and written communication skills equally important.

· Functional/Technical Expertise - knowledge, remain current, serve as a resource

· Teamwork: work well in team environments, thrive on team culture, and understand the importance of each role in the office.

· Willingness to Learn -take on other duties as assigned due to the organization’s needs evolving. Must be able to adapt to changes and learn new skills.

· Results Orientation - motivated by achievement and maintaining an appropriate focus on outcomes and accomplishments

Specialized or Unique Knowledge, Skills, or Abilities

· Ability to work in a fast-paced environment, maintaining organization and prioritization of tasks.

· Computer experience, knowledge of or demonstrated ability to learn database software,

· Word, Excel, Outlook, and web applications

· Attention to detail with the ability to accurately handle large volumes of administrative work.

· Ability to cope with stress and manage multiple priorities.

· Patient, able to resolve conflicts, gentle, loving, kind, creative, and resourceful.

· Demonstrate an ability to work effectively with people.

· Must be able to cope well with stress and manage multiple competing priorities.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

Lifting – Not to exceed 30-50 lbs.

Writing, Reading Sitting, Standing, Bending

Visual acuity, Color perception, Depth perception

EDUCATION and/or EXPERIENCE

· Minimum 1-3 years of experience

· Experience with providing customer service and culturally sensitive services.

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