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Accounts Receivable Specialist
2 months ago
Job Summary: We are seeking a detail-oriented and skilled Collections Investigator to join our team. The ideal candidate will have experience in financial investigations, debt collection, and legal processes. This role involves assessing debtors' ability to pay, managing payment plans, and performing collections through various methods, including phone and mail. You will also handle legal actions, liaise with external agencies, and ensure accurate documentation and reporting.
Key Responsibilities:
- Conduct thorough financial investigations to assess debtors' ability to pay.
- Develop and set up payment plans for debt recovery.
- Perform phone and mail collections, utilizing prescribed dunning procedures and specialized correspondence.
- Recommend and facilitate rebilling to third parties when appropriate.
- Refer delinquent accounts to external collection agencies as needed.
- Execute wage garnishments and property liens to recover debts.
- Recommend and initiate referrals to small claims court; prepare and file claims.
- Represent the Health Center in court proceedings if required.
- Act as a liaison between patient services and the Attorney General's office.
- Complete all necessary forms and documents related to legal actions.
- Write remittances and prepare summary reports on attorney referral accounts.
- Handle batching, write-offs, and eligibility determinations for Hill-Burton grant funds.
- Perform related duties as required to support the collections process.
Minimum Qualifications:
Knowledge, Skills, and Abilities:
- Proficient understanding of collections practices and legal aspects.
- Knowledgeable in claims processing procedures.
- Effective telephone and interviewing techniques.
- Strong oral and written communication skills.
- Excellent interpersonal skills and the ability to engage with diverse stakeholders.
- Ability to compile, analyze, and interpret financial data.
- Proficient in preparing, processing, and maintaining accurate records and reports.
Experience and Training:
- General Experience: Minimum of three (3) years of investigative or clerical experience related to collections work.
- Substitutions Allowed: College training may be substituted for general experience on the basis of fifteen (15) semester hours equaling six (6) months of experience, up to a maximum of two (2) years.
Preferred Qualifications:
- Previous experience in a healthcare or related financial environment.
- Familiarity with Hill-Burton grant fund eligibility criteria.
