Account Manager

1 week ago

Overland Park, United States Lula Smarter Property Maintenance, Inc. Full time $60,000
Job DescriptionJob Description

Over the next year we're going to be adding a number of new faces to the rapidly-growing Lula team. If you or someone you know is looking to join the high-paced world of a start-up and have a natural preference for moving fast and getting things done, reach out Property management or maintenance experience is preferred, but not required.

Lula’s Core Values

  • We are customer-obsessed.
  • We think differently.
  • We hustle.
  • We finish what we start.
  • We care for one another.

Position:

As an Account Manager, you will serve as project manager for assigned Lula customers. You will own and manage customer projects end-to-end and build strong customer relationships. You will serve as a trusted partner to your customers and our sales team.

Responsibilities:

  • Drive continual product adoption and expansion of Lula’s solutions.
  • Monitor and manage customer’s jobs and proactively take care of any potential issues.
  • Monitor customer health, service utilization, and trends in customer spending while using data to drive proactive customer engagement.
  • Conduct training webinars for end users of Lula’s platform.
  • Develop and maintain an in-depth knowledge of Lula’s products and services.
  • Develop and maintain an in-depth knowledge of the property management industry.
  • Drive adoption of additional Lula products as they are released.
  • Provide in-house day-to-day support to our Property Managers.
  • Proactively address customer service concerns with confidence while knowing when to escalate and partner with the leadership team.
  • Maintain a positive attitude with the added ability to overcome objections and hurdles while managing multiple priorities.
  • Problem solve issues over the phone and via email.
  • Actively and consistently support all efforts to simplify and enhance the prospective customer experience.

We’d love to chat if you have the following skills:

  • Property Management or Maintenance Experience is strongly preferred but not required.
  • Experience managing relationships in the Single-Family Rental space.
  • 3-5 years of experience in sales, client relations, customer service, or a related field.
  • A positive, solutions-focused attitude.
  • Excellent verbal and written communication skills.
  • Ability to effectively manage time to maximize revenue.
  • Effective prioritization and time management skills.
  • Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
  • Ability to build and maintain effective relationships through strong interpersonal skills with an emphasis on relationship-building and consistent demonstration of solid professional judgment.
  • To be able to work in a fast-paced, high-energy startup environment without being distracted.
  • Able to balance working independently while being part of a team.
  • Listen and talk on a phone headset/handset for up to 8 hours per day.
  • Perform all essential job functions with or without reasonable accommodation.
  • Ability to listen, earn trust, and consult with customers.
  • A dislike of doing things “the old way”.

How We Support You:

  • A positive and inspiring team environment that offers support and camaraderie throughout your career.
  • Professional growth and internal promotion opportunities due to continuous organizational growth.
  • Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
  • Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off

Job Type: Full-time

Schedule: Monday to Friday

Work Location: Overland Park, Kansas

Salary: Base salary of $60,000 per year with a total target compensation (TTC) $70,000

Schedule:

  • 8-hour shift
  • Day shift
  • Monday to Friday

 

 

Company DescriptionLula developed cutting edge technology platform that streamlines the maintenance process for property managers and their tenants. Lula provides a wide range of on-demand property maintenance and make ready services for property owners, managers, and real estate investors. Our customers can conveniently request services from Lula's fully-vetted network of licensed and insured maintenance professionals.

Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with successCompany DescriptionLula developed cutting edge technology platform that streamlines the maintenance process for property managers and their tenants. Lula provides a wide range of on-demand property maintenance and make ready services for property owners, managers, and real estate investors. Our customers can conveniently request services from Lula's fully-vetted network of licensed and insured maintenance professionals. \r
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Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. Lula’s team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We’re looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success

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