MLS Manager

1 month ago

Ann Arbor, United States GREATER METROPOLITAN ASSOCIATION OF Full time
Job DescriptionJob Description

Recognized as one of the largest local Real Estate Associations in Michigan, the Greater Metropolitan Association of REALTORS® (GMAR) provides its members with premier benefits and opportunities throughout the real estate industry and advocates on behalf of property owners with legislators.

We seek an experienced Multiple Listing Service (MLS) Manager to join our team The MLS Manager oversees all aspects of GMAR’s MLS, ensuring that the department delivers top-notch service to our members.

This is a hybrid position. As MLS Manager, you may need to work beyond standard office hours to manage the system and assist with support calls, including some evenings and weekends throughout the year. We offer full benefits, including Medical, Dental, Vision, STD, LTD, Life Insurance, and 401k.

Responsibilities:

  • Lead, develop/train, and oversee MLS Team staff, providing feedback to the Administrative Director and CEO for performance reviews
  • Manage, document, and oversee MLS system processes; track & submit member suggestions for improvements
  • Manage, maintain, and update GMAR MLS Policies, Rules & Regulations, as well as SentriLock and MLS forms; communicate changes to staff and members and posts as appropriate
  • Manage MLS Compliance & Violations by generating reports, overseeing the process, and collaboratively working with the MLS team and accounting to ensure all steps are taken to ensure compliance; follow up with members out of compliance as needed
  • Collaborate with the Membership Manager to ensure data is consistent between Rapattoni, SentriLock, and MLS, generating reports and assisting with cleanup efforts as required
  • Collaborate with the Education Director and instructors to develop MLS courses and course schedules; manage new member MLS orientation program to ensure members complete as required
  • Contribute and review MLS and SentriLock content for weekly MLS Tips & Tricks emails, announcements, articles, training videos, social media, instructional collateral, and other MLS marketing campaigns
  • Communicate and resolve technical issues with Rapattoni, Flexmls, and SentriLock, as well as any third-party vendors, as needed
  • Generate statistics reports for email, social media, website, and magazine content
  • Create short how-to training videos
  • Process IDX vendor requests by completing the Association portion of the contract, submitting to MichRic, and appropriately filing a fully executed agreement
  • Serve as GMAR MLS and SentriLock Lockbox expert providing customer service to members using our Multiple Listing Service (MLS) platform. This includes answering MLS Team phone lines and emails, responding to questions, troubleshooting technical issues, and walking new members through processes
  • Maintain MLS Team dashboards and metrics within the ticket management platform
  • Work within Zohodesk.com ticket management platform, creating and updating work requests, service calls, and emails as applicable
  • Respond timely to incoming emails, Teams IMs, voicemails, and online chat requests

 

Committee Responsibilities:

  • Staff Liaison to MichRic Specs Committee
    • Attends and contributes to committee meetings
  • Staff liaison to MLS Committee
    • Schedule meetings, add to master calendar, send meeting reminders, prepare agendas, minutes, memos, motions & packets and send out in advance, attend all meetings as scheduled.

 

Skills/Knowledge Required:

  • Highly proficient in technology, computer programs, website maintenance, database and software programs, office equipment, and applications, including Word, Outlook, Teams, SharePoint, OneDrive & Excel, MLS systems, and related programs
  • Ability to quickly learn and adapt to new company-specific computer programs
  • Strong oral and written communication skills
  • Strong organizational and analytical skills
  • Strong customer relations skills – patience and listening skills to respond appropriately and positively to members
  • Able to project a professional image
  • Time management skills to prioritize and complete a variety of tasks throughout the day

 

Education and Experience:

  • Bachelor’s degree or equivalent
  • 2+ years in Real Estate Operations and/or MLS experience
  • Managerial experience preferred

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