Business Solutions Implementation Account Manager

3 weeks ago

Ada, United States PPLSI Full time
Job DescriptionJob Description

Under direct supervision, the Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of the cases sold by Top Brokers and cases implemented by the Top Broker Implementation Team. This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks throughout the process.

Job Description

The Business Solutions Implementation Account Manager will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties.  

Performance Outcomes 

  • Performance Outcome: Administrative Account Management  

  • Maintain account data in system 

  • Process electronic enrollment files and resolve discrepancies 

  • Process Broker of Record change requests 

  • Oversee suspense reporting and past due research 

  • Review enrollment, payment history, and billing invoices to support brokers and customers 

  • Review various reports to ensure group accounts are up to date and in good standing 

  • Manage workflow of tasks received via Implementation Team shared email box 

  • Provide support to internal departments regarding group inquiries  

  • Assist with client projects  

 

  • Performance Outcome: Customer Support  

  • Understand customer demands and expectations and respond in a timely manner, addressing challenges or concerns the broker or customer may have  

  • Lead internal and external meetings 

  • Answer incoming calls, make outgoing calls to investigate and correct errors  

  • Work on special projects as assigned 

Education, Knowledge, and Experience 

  • High school diploma (GED equivalent), Required 

  • College degree or industry experience, Preferred 

  • 1-3 years prior experience working in customer service, Preferred 

  • Experienced in Word, Excel, and PowerPoint 

  • Excellent written and verbal communication 

  • Excellent listening skills 

  • Adaptable and organized with ability to build rapport with customers   

  • Able to handle multiple deadlines, while working independently and maintaining a high degree of attention to detail, organization, accuracy, and sense of urgency.  

  • Requires an individual with a positive professional attitude who can work as a part of a team or individually.  

  • Critical thinking and problem-solving skills   

  • Proactive approach with a passion for service and an ability to thrive in a fast-paced, results driven environment 

  • Able to quickly adapt to change 

FLSA Status 

This is a non-exempt position. 

 

Physical Requirements/ Work Environment  

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not required for this position. 

 

Company DescriptionWhy Choose PPLSI?

PPLSI provides a very rich employee benefit program starting on day 1 with low cost options for Medical, Dental, Vision and other voluntary benefits such as Supplemental Life Insurance, Short-Term Disability, Critical Illness with Cancer and Accident. We also provide options to opt-in to an FSA and offer a 401k plan with employer matching.

We are very proud to offer quarterly employee bonus programs providing an incentive for employees to reach individual performance goals and bring employees together working toward common goals of the business strategy.

As one of the first companies in North America to provide legal expense plans to consumers, we are currently protecting and empowering more than 4.1 millions lives across the U.S and Canada.

With over 600 employees dedicated to serving our customers, our promise remains the same: to provide outstanding legal services by quality law firms at an affordable price. PPLSI has been developing and growing a company whose goal is to provide affordable, accessible legal coverage to as many people as possible. Part of staying true to this goal is an incredible core team who believes this goal and pushes for it, keep the vision of Harland Stonecipher in mind while providing some expertise and inspiration of their own.Company DescriptionWhy Choose PPLSI? \r
\r
PPLSI provides a very rich employee benefit program starting on day 1 with low cost options for Medical, Dental, Vision and other voluntary benefits such as Supplemental Life Insurance, Short-Term Disability, Critical Illness with Cancer and Accident. We also provide options to opt-in to an FSA and offer a 401k plan with employer matching. \r
\r
We are very proud to offer quarterly employee bonus programs providing an incentive for employees to reach individual performance goals and bring employees together working toward common goals of the business strategy. \r
\r
As one of the first companies in North America to provide legal expense plans to consumers, we are currently protecting and empowering more than 4.1 millions lives across the U.S and Canada. \r
\r
With over 600 employees dedicated to serving our customers, our promise remains the same: to provide outstanding legal services by quality law firms at an affordable price. PPLSI has been developing and growing a company whose goal is to provide affordable, accessible legal coverage to as many people as possible. Part of staying true to this goal is an incredible core team who believes this goal and pushes for it, keep the vision of Harland Stonecipher in mind while providing some expertise and inspiration of their own.

  • Business Solutions Implementation Account Manager

    2 weeks ago

    Ada, United States PPLSI Full time

    Job Summary: Under direct supervision, the Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of the cases sold by Top Brokers and cases implemented by the Top Broker Implementation Team. This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks...

  • Business Solutions Implementation Account Manager

    6 days ago

    Ada, United States PPLSI Full time

    Job Summary: Under direct supervision, the Business Solutions Implementation Account Manager is responsible for the ongoing management and maintenance of the cases sold by Top Brokers and cases implemented by the Top Broker Implementation Team. This position is accountable for broker, associate, and customer satisfaction and quality execution of stated tasks...

  • Business Solutions Production Clerical 1

    4 weeks ago

    Ada, United States PPLSI Full time

    Responsibilities : Scope of the Role The Business Solutions Production Support Clerical Ifocuses on specific tasks or facets of the company as assigned by their direct leader. The Business Solutions Production Support Clerical Iis responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization. ...

  • Lead Consultant for Blue Yonder WMS Solutions

    2 weeks ago

    Ada, MI, United States Innova Solutions Full time

    Innova Solutions is currently seeking a Lead Consultant for Blue Yonder Warehouse Management System on a contract basis.As a Lead Consultant, your responsibilities will include:Database Expertise: Proficient in Oracle databases, including SQL queries and stored procedures.Project Support: Provide expert assistance for Blue Yonder WMS project estimations.Team...

  • Lead Consultant for Blue Yonder WMS Solutions

    2 weeks ago

    Ada, MI, United States Innova Solutions Full time

    Innova Solutions is actively seeking a Lead Consultant for Blue Yonder Warehouse Management System (WMS). This role requires a diverse set of interpersonal skills and relevant experience. Please review the details below carefully.Position Type:ContractDuration:6+ MonthsLocation:RemoteKey Responsibilities:As a Lead Consultant for Blue Yonder WMS, your...

  • IT Systems Analyst for eCommerce Solutions

    2 weeks ago

    Ada, United States Ursus Inc Full time

    JOB TITLE:IT Systems/Business AnalystLOCATION:Hybrid schedule availableDURATION:6 month contractPAY RANGE:$41-51/hourREQUIRED SKILLS:2-3+ years of experience as a Systems Analyst. Bachelor's degree or higher in Information Systems, Technology, Business, or equivalent experience. Strong communication abilities.Role Overview: We are seeking a Systems...

  • IT Business Systems Analyst

    2 weeks ago

    Ada, United States Ursus Inc Full time

    JOB TITLE:IT Systems/Business AnalystLOCATION:Hybrid work modelDURATION:6 month contractPAY RANGE:$41-51/hourREQUIRED SKILLS:2-3+ years of experience as a Systems Analyst. Bachelor's degree or higher in Information Systems, Technology, Business, or equivalent experience. Strong communication skills.Position Overview: We are seeking a Systems Analyst/Business...

  • IT Business Systems Analyst

    2 weeks ago

    Ada, United States Ursus Inc Full time

    JOB TITLE:IT Systems/Business AnalystLOCATION:Hybrid work modelDURATION:6 month contractPAY RANGE:$41-51/hourREQUIRED SKILLS:2-3+ years of experience as a Systems Analyst. Bachelor's degree or higher in Information Systems, Technology, Business, or equivalent experience. Strong communication skills.Role Overview: We are seeking a Systems Analyst/Business...

  • IT Systems/Business Analyst

    3 weeks ago

    Ada, United States Ursus Inc Full time

    JOB TITLE: IT Systems/Business Analyst LOCATION: Hybrid Tues-Thurs in Ada, MI DURATION: 6 month contract PAY RANGE: $41-51/hour TOP 3 SKILLS: 2-3+ years of experience as a Systems Analyst. Bachelor's degree or higher in Information Systems, Technology, Business, or equivalent experience. Excellent communication skills. What do we need: We are looking...

  • IT Systems/Business Analyst

    2 weeks ago

    Ada, United States Ursus Inc Full time

    JOB TITLE: IT Systems/Business Analyst LOCATION: Hybrid Tues-Thurs in Ada, MI DURATION: 6 month contract PAY RANGE: $41-51/hour TOP 3 SKILLS: 2-3+ years of experience as a Systems Analyst. Bachelor's degree or higher in Information Systems, Technology, Business, or equivalent experience. Excellent communication skills. What do we need: We are looking...

  • Sr. Business Systems Analyst

    1 week ago

    Ada, United States smartdept. inc. Full time

    Job DescriptionJob Descriptionsmartdept. is searching for a Sr. Business Systems Analyst for a integrated health system client located in Grand Rapids, MI. The ideal candidate will come with 5+ years of experience. This is a full-time, fully remote, 6-month (Sept.- March) contract opportunity with the possibility of an extension. Compensation for this...

  • Senior Business Intelligence Analyst

    2 weeks ago

    Ada, United States PPLSI Full time

    Job Summary: The Senior Business Intelligence Analyst's role involves leveraging the expertise in data analysis and business intelligence to drive strategic decision-making, enhance overall business performance, and plays a crucial role in transforming raw data into actionable insights that guide and influence key business decisions. Responsibilities: Scope...

  • Financial Operations Specialist

    2 weeks ago

    Ada, United States LHH Recruitment Solutions Full time

    Position OverviewLHH Recruitment Solutions is collaborating with a leading organization in the food and beverage sector, seeking a Financial Operations Specialist to enhance their team. This role is a contract-to-hire opportunity, requiring full onsite presence during standard business hours.Key Responsibilities: Efficiently manage accounts payable and...

  • Manufacturing Financial Manager

    2 weeks ago

    Ada, United States Wilson Sporting Goods Full time

    Position Overview:At Wilson Sporting Goods, we are dedicated to empowering individuals to embrace their athletic spirit. Our core values—Passion, Creativity, Integrity, Teamwork, Ambition, and Innovation—have established us as the leading sports equipment brand globally. We unite to achieve success, foster growth, and celebrate our accomplishments....

  • RN Nurse Manager

    1 week ago

    Ada, United States Rolling Hills Hospital Full time

    Overview:FT RN Manager - Rolling Hills Hospital in Ada, OK.At Rolling Hills, we specialize in providing exceptional care for adolescents, adults, and seniors struggling with mental health disorders and substance abuse issues. Our mission is to build a strong foundation for long-term recovery.Our patients benefit from our decades of experience, our...

  • RN Nurse Manager

    1 week ago

    Ada, United States Rolling Hills Hospital Full time

    Overview:FT RN Manager - Rolling Hills Hospital in Ada, OK.At Rolling Hills, we specialize in providing exceptional care for adolescents, adults, and seniors struggling with mental health disorders and substance abuse issues. Our mission is to build a strong foundation for long-term recovery.Our patients benefit from our decades of experience, our...

  • RN Nurse Manager

    3 days ago

    Ada, United States Rolling Hills Hospital Full time

    Overview:Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.FT RN Manager - Rolling Hills Hospital in Ada, OK.At Rolling Hills, we specialize in providing exceptional care for adolescents, adults, and seniors struggling with mental health disorders and substance abuse issues. Our mission...

  • Purchasing Manager

    7 days ago

    Ada, United States Flex-N-Gate Corporation Full time

    Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the Position The Purchasing Manager is responsible for the...

  • Life Sciences Project Manager

    2 weeks ago

    Ada, Ohio, United States Battelle Memorial Institute Full time

    Battelle Memorial Institute is dedicated to delivering innovative solutions when others cannot. We engage in research and development, manage national laboratories, design and manufacture products, and provide essential services for a diverse clientele, including multinational corporations, startups, and government entities.We value the unique contributions...

  • Senior Compensation Specialist

    5 days ago

    Ada, Oklahoma, United States The Chickasaw Nation Full time

    Job SummaryWe are seeking a highly skilled Compensation Analyst III to join our Compensation team at The Chickasaw Nation. As a key member of our team, you will provide advanced compensation analytical guidance and support to tribal, health, and business units.Key ResponsibilitiesApply total rewards principles and labor market data to manage base and...