Sales Coordinator

1 month ago

Kings County, United States PrideStaff - Visalia, CA Full time
Job DescriptionJob Description

Client in Visalia is seeking a Sales Coordinator for a Direct Hire opportunity

This position is responsible for providing a variety of customer service related responsibilities according to established policies and procedures as well as inside sales support. Primary responsibilities include receiving and processing customer orders daily via phone, fax, email, both timely and accurately. Applicant must be organized, detailed oriented and possess strong communication skills (both verbal and written). Experience working with customer service ordering in retail, wholesale and/or shared services environment required. This position is eligible for remote work and may require occasional work from the Company’s location in the Visalia, CA area.

Responsibilities:

• Receive and process customer orders daily via phone (including pre-orders), fax, email, web order, EDI transmissions and thru load requests both timely and accurately.
• Maintain call desk (on screen) and process all missing customer orders, load requests, EDI transmissions, etc…
• Maintain timing for order cut off with business units.
• Answer customer calls and redirect to correct department or branch for corrective action.
• Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
• Use de-escalation techniques to provide satisfactory resolution to issues presented by dissatisfied customers.
• Must be able to multi-task in a busy office setting.
• Perform other duties or special projects as requested by management.

Qualifications:

  • 2 years’ experience in the area of customer service in a shared service environment or customer service center preferred. 
  • Previous work experience in supporting multiple locations, products and customers.
  • High School Diploma required. 
  • Bachelor’s degree preferred.
  • Bilingual Spanish is a plus.
  • Proficient in relevant computer applications (Microsoft Suite).

Full-time
First Shift

Company DescriptionAt PrideStaff, we deliver innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance

Our Mission: Consistently provide client experiences focused on what they value most.Company DescriptionAt PrideStaff, we deliver innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance \r
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Our Mission: Consistently provide client experiences focused on what they value most.

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