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Hybrid/Remote Benefits Customer Service Representative
2 months ago
Seeking a Benefit Customer Service Representative to join our client in Bloomington, MN This role offers onsite, hybrid, and remote work options, but candidates must be based in the Bloomington area. As a Benefit Customer Service Representative, you will have the rewarding opportunity to assist client members with their healthcare and pension plan enrollment and updates. This Contract to possible hire opportunity offers $18/hour
Candidates have the option to select fully remote, 100% onsite or Hybrid
Key Responsibilities:
- Quickly build rapport and respond compassionately to customer inquiries via phone, email, and instant messaging.
- Customize customer service to suit various communication styles, maintaining professionalism and diplomacy.
- Handle confidential information with discretion, complying with HIPAA and data privacy laws.
- Simplify complex health, welfare, and pension information for easy understanding.
- Interpret client plan documents and online resources to address immediate requests and anticipate future needs.
- Adhere to company and client procedures, providing accurate information.
- Maintain and document detailed call and case notes.
- Participate in team meetings and training sessions.
- Focus on assisting customers throughout the day.
- Perform additional duties as assigned.
Requirements:
- High School diploma or equivalent required.
- Experience in a customer service environment.
- Proficiency in Microsoft Office and managing multiple computer windows while assisting customers.
- Typing speed of at least 30 words per minute.
- Enthusiastic about learning, with strong computer skills and self-motivation.
- Strong written and verbal communication skills, committed to clear and professional notes and communications.
- Ability to handle objections with knowledge, patience, and understanding.
- Effective communication skills in English, both verbal and written.
- Ability to work in a structured environment, adhering to protocols.
- High attention to detail, multitasking capabilities, and organizational skills.
- Self-motivated with the ability to work autonomously in a team environment.
- Excellent attendance and punctuality.
Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.
