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Customer Service Representative
2 months ago
Aperture Pet & Life is a global leader in helping saltwater and freshwater aquarists and reptile and amphibian keepers be successful through exceptional products with our banner brands of EcoTech, Neptune, AquaIllumination and Leap sold in 50+ countries, through the industry’s leading online marketplace, Bulk Reef Supply, with one of the largest YouTube followings in the entire pet industry and our world class distribution. We are recognized as a “Best Places to Work” in the Pet Industry by Pet Age.
Our company looks for people who are doers, thinkers and creators. Our culture thrives by putting the customer at the center. At Aperture, it’s about each person bringing their own unique skills and passion to a thriving and constantly evolving environment.
What we are looking for:
We are looking for an experienced Customer Service Representative to provide timely and accurate assistance to customers with a variety of needs relating to customer orders, aquariums, reef systems, fish, products warranties and the brands we service.
What you’ll do:
Provide support for customers utilizing an in-bound and outbound telephone system, email, fax, live chat, walk-in and will-call.
Answer questions from customers on various aspects of our products, brands, aquariums, reverse osmosis, reef systems or other related questions.
Assist customers with processing their orders, returns, and refunds.
Support customers technical product questions in a timely manner.
Respond to customer concerns by recommending the best course of action according to established department policies and procedures.
Participate in continuous education in the saltwater and freshwater aquarium industry to include time spent in product research and testing.
Participate in team development of quarterly and annual project-based goals and perform self-directed activities to support completion of goals.
What we require in education, experience and skills:
High School diploma or equivalent plus a minimum of one-year telephone customer service, retail or other related experience.
Previous experience with saltwater reef systems.
Familiarity with Neptune Systems and or EcoTech Marine products.
Familiarity with reverse osmosis and reverse osmosis/de-ionization systems utilized in the saltwater aquarium industry.
Demonstrated understanding of water elements and their function within the reef aquarium.
Demonstrated working knowledge of equipment utilized in the saltwater aquarium industry.
Ability to learn working and advanced knowledge of our brand products.
Strong customer service orientation and commitment to company core values.
Organized, detail-oriented and able to concentrate on details with interruptions.
Thrive in a self-directed, motivated, entrepreneurial environment.
Must be willing to work a variety of hours including, Monday–Thursday 9:30am– 6pm and Friday 7:30am - 4:00pm central time, this is a Hybrid role after 90 days and must be willing to work in Golden Valley, MN
Aperture is a growth company that looks for team members to grow with it. Aperture offers competitive benefits including health insurance and 401k match, a hybrid working environment and a diverse and inclusive culture with boundless opportunities for personal and professional development. We are recognized as a “Best Places to Work” in the Pet Industry by Pet Age. No matter from which of our 3 locations, or if a team member works from home, every Aperture employee shares one galvanizing mission: To enrich lives through thriving ecosystems.
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