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Customer service IT Business Analyst

1 month ago

Minneapolis, United States Mozarc Medical Full time

About Mozarc Medical

At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world's largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.

Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients' lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.

Position Title: Customer Care IT Business Analyst (hybrid)

A Day in the Life

As a Customer care IT Business Analyst, you will be a part of the Application Support Team within the global IT department. You will support the maintenance and the deployment of business applications, related to the processes managed mainly with SAP - S/4. The main area of responsibility will focus on customer care and service and repair, but it could also include other business processes - i.e. manufacturing, procurement, supply chain and support business flows.

Responsibilities may include the following:

  • Support the implementation of S4Hana in Mozarc
  • Consult with business stakeholders - and develop relationships with business partners (both from IT and business units) - to understand and evaluate our current business processes and identify business problems and needs, translating them into ERP system requirements.
  • Provide technical expertise for system functional specifications and deploy new and current systems, processes, and procedures, determining the best path for solving business problems/opportunities into high-level business ERP solution
  • Develop solutions to complex business problems, which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives according to business impact and prioritize work accordingly.
  • Configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements
  • Provide training, knowledge transfer, reports, and documentation
  • Stimulate cross-function changes and rationalize and improve the processes, ensuring business solutions developed across the organization are aligned to standards and Quality System
  • Ensure that Mozarc Medical's systems and the information on them are protected in accordance with best information protection practices.
  • Ensure all IT systems/applications fulfill required software validation needs.
  • Respond to all incidents and requests raised by business and manufacturing users in own job area
Must Have:
  • Bachelor's degree in management engineering or similar (with particular focus on business processes)
  • >5 years of experience in the IT department supporting business with SAP
  • Experience in Business To Customer system implementation through S/4- SAP
  • Experience in SD module implementation through S/4- SAP
Nice to Have:
  • Other languages are considered a plus
  • Experience in using/supporting SAP ERP and associated integrations
  • Excellent communication skills
  • MS Office (Excel - advanced level)
  • Ability to work under minimal supervision
  • BTC implementation
  • EDI implementation/management
  • SAP 4/HANA implementation
Why work with us?

Working here is highly rewarding - we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life. It's essential our team members feel valued, supported and empowered too. That's why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work - helping you reach your potential and enjoy a career full of life-changing possibilities.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

This role is a hybrid or remote role at our Minneapolis, MN location or in Mexico.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Is this is the position you were waiting for? Apply here

Other details
  • Job Family IT Business Analysis
  • Job Function IT
  • Pay Type Salary
  • Employment Indicator Regular
  • Min Hiring Rate $69,375.00
  • Max Hiring Rate $115,625.00
  • Travel Required No
  • Required Education Bachelor's Degree


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