Hybrid Benefits Customer Service Representative

2 months ago

Minneapolis, United States Contemporary Staffing Solutions Full time
Job DescriptionJob Description

Contemporary Staffing Solutions (CSS) is looking for a Benefit Customer Service Representative to join our client in Bloomington, MN This role offers onsite, hybrid, and remote work options, but candidates must be based in the Bloomington area. As a Benefit Customer Service Representative, you will have the rewarding opportunity to assist client members with their healthcare and pension plan enrollment and updates. This Contract opportunity offers $18/hour

Candidates must have the option to select fully remote, 100% onsite or Hybrid – whichever they choose, they must stick to it.


Key Responsibilities:

  • Quickly build rapport and respond compassionately to customer inquiries via phone, email, and instant messaging.
  • Customize customer service to suit various communication styles, maintaining professionalism and diplomacy.
  • Handle confidential information with discretion, complying with HIPAA and data privacy laws.
  • Simplify complex health, welfare, and pension information for easy understanding.
  • Interpret client plan documents and online resources to address immediate requests and anticipate future needs.
  • Adhere to company and client procedures, providing accurate information.
  • Maintain and document detailed call and case notes.
  • Participate in team meetings and training sessions.
  • Focus on assisting customers throughout the day.
  • Perform additional duties as assigned.


Requirements:

  • High School diploma or equivalent required.
  • Experience in a customer service environment.
  • Proficiency in Microsoft Office and managing multiple computer windows while assisting customers.
  • Typing speed of at least 30 words per minute.
  • Enthusiastic about learning, with strong computer skills and self-motivation.
  • Strong written and verbal communication skills, committed to clear and professional notes and communications.
  • Ability to handle objections with knowledge, patience, and understanding.
  • Effective communication skills in English, both verbal and written.
  • Ability to work in a structured environment, adhering to protocols.
  • High attention to detail, multitasking capabilities, and organizational skills.
  • Self-motivated with the ability to work autonomously in a team environment.
  • Excellent attendance and punctuality.


Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.

Company DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them outCompany DescriptionContemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out

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