Front Desk Agent/Supervisor
1 week ago
Job Overview:
We are seeking a dedicated Front Desk Agent to join our team at Lucky Arrow Retreat in Dripping Springs. As the first point of contact for guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors.
Responsibilities:
- Greet guests in a friendly and professional manner at the front desk
- Check guests in and out efficiently, handling reservations and payments accurately
- Answer phone calls, texts and emails to create reservations and respond to inquiries with a friendly, professional phone etiquette
- Provide information about resort amenities, local attractions, and services
- Assist guests with any requests or issues they may have during their stay
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest satisfaction include pre-arrival room inspections
- Handle guest relations with tact and diplomacy
Experience:
- Previous experience in a customer service role, preferably in a front desk or guest services position at a hotel is preferred
- Ability to communicate with guests verbally in a professional manner and familiarity with Google drive & email with the ability to quickly learn a new reservation software
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you.
Job Type: Full-time
Pay: $20.00 - $27.00 per hour depending on experience
Expected hours: 40-50 hours per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-10 hour shift
- Evenings as needed
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute & Relocate to:
- Dripping Springs, TX 78620 (Required)
Work Location: In person
Company DescriptionLucky Arrow Retreat is a boutique, desination resort for group and individual travelers that sits on 15 acres of pure Texas Hill Country beauty, adjacent to Bell Springs Winery on the outskirts of scenic Dripping Springs.Company DescriptionLucky Arrow Retreat is a boutique, desination resort for group and individual travelers that sits on 15 acres of pure Texas Hill Country beauty, adjacent to Bell Springs Winery on the outskirts of scenic Dripping Springs.-
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