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Indeavor Call Support Analyst

3 months ago

Madison, United States Indeavor Full time
Job DescriptionJob Description

Employment Category: Part Time

Reports to: Level 1 Service Center Manager

Position Summary

What You’ll Do/Position Summary

The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.  

This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).  

The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally. 

Key Responsibilities
    • Provide exceptional customer service in via phone
    • Handling Indeavor Call inquiries and providing prompt assistance to customers 
    • Answer calls and enter the leaves within a timely manner and in accordance to the SLAs 
    • Thoroughly and clearly document all customer specific information
    • Other duties as required 

Requirements

Skills, Education and Experience

  • Bachelor’s Degree
  • Excellent written and verbal English communicator
  • A positive, team-oriented attitude with a desire to help
  • Fast, self-motivated learner
  • Critical and analytical thinking skills
  • Flexibility in scheduling including early hours, and the ability to work some weekends and public holidays throughout the year
  • Microsoft Office Suite

Other Considerations

  • 1st and 2nd shift schedule
  • Schedule will require some weekends and holidays during the year
  • Special consideration will be given to candidates with business fluency in other languages, specifically German, Chinese, Portuguese and Spanish
  • Candidate must be legally able to work in the US without sponsorship

Benefits

Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment