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Patient Access Representative

2 months ago

Houston, United States Medical Clinic of Houston, L.L.P. Full time
Job DescriptionJob DescriptionSalary:

Monday - Friday, Day Shift 


Job Summary


The Patient Access Representative will be responsible for performing all functions necessary to accomplish the checking in/checking out of patients including insurance verification, entering demographics correctly and collecting at time of service.

Essential Responsibilities:

  • Greet all patients as they arrive in a friendly, courteous, and professional manner.
  • Demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service.
  • Check for previous balances/payment history, collect co-payments, deductibles, or co-insurance.
  • Work with Business Office collectors to assist with collecting old balances and work with physician office staff when patient benefits are not accepted at out facility.
  • Perform insurance verification
  • Calculate patient payments according to benefits.
  • Perform other duties as assigned.
  • Post payments to patient accounts accurately and in a timely manner.
  • Balance out cash draw daily.

Education and Experience:

  • High School diploma or equivalent.
  • One year of experience in medical office, registration or collections.
  • Ability to read and comprehend instructions.
  • Ability to add, subtract, multiply, and divide.
  • Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
  • Ability to deal with problems involving several variables in standardized situations.
  • Professional Maturity, Responsible, Dependable, Flexibility, Intelligence, Energetic and Organized.

Computer Skills:

  • Intermediate computer skills

Physical Requirements:

  • Continuous sitting.
  • Frequent use of computer (repetitive fine hand manipulation).
  • Occasional bending and twisting of neck and back, standing and/or walking, lifting/carrying of items up to 25 lbs.