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Virtual Executive Assistant

3 months ago

Carmel, United States Institute for Knowledge Translation Full time
Job DescriptionJob Description

Job Title: Virtual Executive Assistant

Location: Remote

Department: Institute for Knowledge Translation

Reports To: Jennifer Moore

Job Type: Part-Time 20 hours per week

Job Overview:

The Virtual Executive Assistant provides high-level administrative support to the executive team while managing customer interactions and technical issues. This role demands exceptional organizational skills, multitasking ability, and a strong customer service focus. The ideal candidate will excel in handling a variety of responsibilities, from executive support and project coordination to customer service and digital marketing, all while working remotely.

Key Responsibilities:

Administrative Support:

  • Manage executive schedules, including meetings, appointments, and travel arrangements.
  • Prepare and edit correspondence, presentations, and other documents.
  • Handle incoming communications such as emails and calls, ensuring timely and professional responses.

Customer Support:

  • Handle customer inquiries professionally and efficiently.
  • Provide accurate information about products and services.
  • Troubleshoot and resolve product issues and concerns.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of evolving products and services.

Project Management & Coordination:

  • Assist in the planning and execution of special projects and initiatives.
  • Coordinate various projects, ensuring deadlines are met and deliverables are of high quality.
  • Manage onboarding processes for new clients.

Digital Marketing & Social Media:

  • Oversee social media marketing campaigns, including content creation and engagement.
  • Manage website content and updates.
  • Launch and manage online courses, including participant registration, video editing, and certificate distribution.

Course & Event Management:

  • Create and distribute advertising materials, such as brochures and email campaigns.
  • Coordinate course registration, attendance tracking, and reporting.
  • Load courses onto online management platforms.
  • Manage continuing education unit applications.

Reporting & Documentation:

  • Prepare reports on project progress, customer interactions, and other key metrics.
  • Maintain accurate and organized records for all activities and communications.

Qualifications:

  • Education:
    • Bachelor’s degree in Business Administration, Education, Communications, or related field preferred.
  • Experience:
    • 3-5 years of experience as an Executive Assistant, Assistant, Customer Service Representative, or similar role.
    • Experience managing complex calendars, travel arrangements, and customer relations.
  • Skills:
    • Strong written and verbal communication skills.
    • Proficiency in Microsoft Office Suite, project management software, and social media platforms.
    • Ability to prioritize, multitask, and manage time effectively.
    • High level of discretion and confidentiality.
    • Ability to troubleshoot technical issues and provide customer support.
  • Attributes:
    • Proactive, resourceful, and detail-oriented.
    • Positive and professional demeanor.
    • Ability to work independently and remotely, with strong self-management skills.

Benefits:

  • Competitive salary.
  • Flexible work environment with the ability to work remotely.
Company DescriptionThe Institute for Knowledge Translation (iKT) promotes high-quality, evidence-based rehabilitation that impacts patient outcomes. We do this by providing education and training, as well as leading the implementation of scientific evidence into practice.

At iKT, we aim to support clinicians and organizations in the rapid implementation of evidence-based practices. We offer a variety of services and will customize programs to meet specific needs.Company DescriptionThe Institute for Knowledge Translation (iKT) promotes high-quality, evidence-based rehabilitation that impacts patient outcomes. We do this by providing education and training, as well as leading the implementation of scientific evidence into practice.\r
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At iKT, we aim to support clinicians and organizations in the rapid implementation of evidence-based practices. We offer a variety of services and will customize programs to meet specific needs.