Office Manager
3 weeks ago
Role Purpose
It is the primary responsibility of the operations manager to oversee the day-to-day operations of GCT. All duties are to be performed in accordance with company policies, practices and procedures.
Key Responsibilities
1. Operations
- Coordinate, manage, and monitor the performance of office staff, ensuring budegetary goals are met; delegating tasks and accountability; oversee and perform accounting responsibilitiesto include accuracy of rates, closing trips, accepting payment, and invoicing.
- Assist with sales activity and manage large groups
- Training and performance management of office staff
- Courteously and energetically answer phones, respond to client questions and concerns, book reservations and respond to emails.
- Manager On Duty - Min 5 Days/Month
2. Communication
- Communicating effectively and respectfully with clients, vendors, affiliates and staff.
- Courteously and energetically answer phones, respond to client questions and concerns, book reservations and respond to emails
- Support all departments, management and the owner as needed
3. Customer Service
- Clear and consistent communication
- Research trip information prior to scheduled trip for accuracy
- Familiarity with popular locations to provide recommendations to clients when prompted
- Anticipating and understanding customer needs and deliver the expected outcomes when allowed
4. Compliance
- Performing all daily tasks within compliance of company policy and procedures
5. Integrity
- Add value to and assist with reaching company goals by taking ownership in your position and assisting with other responsibilities as needed
Requirements
- Ability to manage competing priorities required; adequate stress tolerance required
- Excellent attention to detail and organizational skill required
- Decision making and solution identification abilities required
- Adequate proficiency in English
- Advanced computer skills
- Bachelor's degree or equivalent
- 1-3 Years related experience
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