Office Manager

3 weeks ago


North Charleston, United States GCT Full time
Job DescriptionJob DescriptionSalary: 60K

Role Purpose

It is the primary responsibility of the operations manager to oversee the day-to-day operations of GCT. All duties are to be performed in accordance with company policies, practices and procedures.

 

Key Responsibilities


1. Operations

  • Coordinate, manage, and monitor the performance of office staff, ensuring budegetary goals are met; delegating tasks and accountability; oversee and perform accounting responsibilitiesto include accuracy of rates, closing trips, accepting payment, and invoicing.
  • Assist with sales activity and manage large groups
  • Training and performance management of office staff
  • Courteously and energetically answer phones, respond to client questions and concerns, book reservations and respond to emails.
  • Manager On Duty - Min 5 Days/Month


2. Communication

  • Communicating effectively and respectfully with clients, vendors, affiliates and staff.
  • Courteously and energetically answer phones, respond to client questions and concerns, book reservations and respond to emails
  • Support all departments, management and the owner as needed


3. Customer Service

  • Clear and consistent communication
  • Research trip information prior to scheduled trip for accuracy
  • Familiarity with popular locations to provide recommendations to clients when prompted
  • Anticipating and understanding customer needs and deliver the expected outcomes when allowed

 

4. Compliance

  • Performing all daily tasks within compliance of company policy and procedures

 

5. Integrity

  • Add value to and assist with reaching company goals by taking ownership in your position and assisting with other responsibilities as needed

 

Requirements

  • Ability to manage competing priorities required; adequate stress tolerance required
  • Excellent attention to detail and organizational skill required
  • Decision making and solution identification abilities required
  • Adequate proficiency in English
  • Advanced computer skills
  • Bachelor's degree or equivalent
  • 1-3 Years related experience

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