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Program Operations Manager

3 months ago

Stafford, United States PROVIDENCE COMMMUNITY ABA LLC Full time
Job DescriptionJob DescriptionWe are a dynamic, energetic, and rewarding place to work that offers superior growth and leadership opportunities in a supportive, engaging environment. We are a full-time, center-based, early intervention Applied Behavior Analysis (ABA) therapy program serving children with autism ranging from 2 years to 6 years of age. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills and prepare for academic success. The children we serve are at the heart of everything we do, and we are passionate about our commitment to excellence and making a meaningful impact in the lives of children and their families. We have a unique and collaborative start-up culture that is driven by our diverse team of professionals and our core values of transparency, accountability, respect for others, and growth. We encourage creativity, promote engagement, and support a healthy work-life balance

What Your Day-to-Day Will Look Like

  • Managing communication with the parents and families enrolled in our program 
  • Onboarding new clients and hosting center tours 
  • Managing and approving sick leave and vacation requests for employees 
  • Validating the accuracy of center schedules 
  • Holding clinicians accountable for submitting session notes within 48 hours 
  • Ensuring that clinical note audits occur to maintain the accuracy of billing 
  • Maintaining employee certifications and credentials 
  • Document management, both for clients and employees 
  • Ensuring adherence to budget requirements for center purchases 
  • Communicating with the insurance and billing department regarding client insurance authorizations 
  • Communicating with the talent acquisition department regarding any resignations or staffing needs 
  • Maintaining and recognizing staff birthdays and organizing team-building events. 
  • You are compassionate and have a high EQ - we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience. 
  • You have solid and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism. 
  • You are self-motivated and want to move up and grow with our ever-expanding company. 
  • You are level-headed and approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel. 
  • You understand health insurance and health insurance jargon 
  • You have managed a large team before, and you take pride in getting the most out of each team member. 
  • Must submit to a federal and state background check.

You Will Be A Great Fit If You Have

  • Strong organizational skills 
  • Strong leadership and management qualities 
  • Excellent written and oral communication skills 
  • A professional, self-motivated, and solution-oriented mindset 
  • Ability to implement creative solutions to issues that arise 
  • Ability to collaborate with a wide variety of professionals and build trusting relationships 
  • Ability to manage multiple projects and priorities simultaneously 
  • Close attention to detail and an eye for consistency 
  • Flexibility in a changing day-to-day schedule 
Physical Requirements
  • Ability to sit, stand, and use a computer for periods of time 
  • Ability to bend, reach, and grasp objects 
  • Ability to lift up to 30 pounds 
A bachelor's degree is required and may be proficient in ABA services, terminology, and practices. Excellent written and verbal communication skills, including phone and email etiquette. Highly proficient with technology, including Excel, Google Workspace, EMR, and CRM systems.  Rethink software experience preferred. Key characteristics:
Professional, strong ethics, adaptable, organized, multi-tasking, detail-oriented, high-energy, and positive and compassionate attitude. Job Type