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Customer Success Manager

5 months ago

Las Vegas, United States Emet Digital Full time
Job DescriptionJob Description

Join us as our Head of Customer Success In this role, you will play a crucial role in ensuring our clients are happy with our services and experiences. Your primary responsibility will be to oversee and enhance the client service experience, lead and inspire the customer satisfaction team, and implement strategies to improve client relationships and retention.

Key Responsibilities:

  • Lead and manage the customer satisfaction team, fostering a positive and high-performance culture.
  • Develop and implement strategies to enhance client satisfaction and retention.
  • Oversee client onboarding, ensuring a seamless and positive start to the client relationship.
  • Address and resolve client issues and complaints promptly and effectively.
  • Conduct regular client satisfaction surveys and analyze feedback to drive improvements.
  • Train and mentor team members on best practices in client services and compliance.
  • Collaborate with the marketing and sales teams to align client satisfaction initiatives with business goals.
  • Utilize CRMs such as Zoho and Salesforce to track client interactions and satisfaction metrics.
  • Monitor and report on client satisfaction KPIs and develop action plans based on findings.

Qualifications:

  • 3-5 years of experience in the client services industry.
  • 3-5 years of experience with digital marketing services.
  • Proven track record of leading and inspiring a team.
  • Proficiency with CRMs such as Zoho and Salesforce.
Company DescriptionJoin EMET Digital, a dynamic and innovative digital marketing agency nestled in the heart of Summerlin, Nevada. Our office exudes a fun and warm atmosphere where employees enjoy a fantastic work-life balance. At EMET Digital, we are committed to excellence and value self-starters who thrive in a young and vibrant company culture. As we rapidly expand, we're dedicated to helping businesses achieve growth through cutting-edge digital marketing solutions. Our team of experts specializes in SEO, PPC, social media marketing, content marketing, and web design, delivering tailored strategies that drive results. If you're seeking a rewarding career in a supportive environment that fosters creativity and growth, EMET Digital is the place for you.Company DescriptionJoin EMET Digital, a dynamic and innovative digital marketing agency nestled in the heart of Summerlin, Nevada. Our office exudes a fun and warm atmosphere where employees enjoy a fantastic work-life balance. At EMET Digital, we are committed to excellence and value self-starters who thrive in a young and vibrant company culture. As we rapidly expand, we're dedicated to helping businesses achieve growth through cutting-edge digital marketing solutions. Our team of experts specializes in SEO, PPC, social media marketing, content marketing, and web design, delivering tailored strategies that drive results. If you're seeking a rewarding career in a supportive environment that fosters creativity and growth, EMET Digital is the place for you.