Client Success Representative

3 weeks ago

Las Vegas, United States Teesnap Full time

About Teesnap:

At Teesnap, we are passionate about helping our golf course partners thrive. We achieve this by combining cutting-edge technology with exceptional customer service, enabling golf courses to outperform their competitors. We are an innovative, forward-thinking company that values creativity, dedication, and hard work. Our world-class team continuously pushes the envelope, ensuring our customers lead with a best-in-class golf course management solution that drives business growth.  


About This Role:

Teesnap delivers premium software and marketing solutions to streamline golf course business operations and boost profitability. As a Client Success Representative, you foster and maintain strong client relationships, ensuring satisfaction and loyalty. You'll collaborate closely with clients to promote a seamless partnership, enhance their experience, and drive long-term retention. As a product ambassador, you will provide direct support and guidance to clients to ensure their success.


Daily Duties & Responsibilities:

  • Manage all aspects of your client's relationship with Teesnap. 
  • Provide excellent service to increase loyalty and retention. 
  • Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features. 
  • Partner with clients to identify opportunities that could improve their business results. 
  •  Respond to clients’ details and concerns and submit feedback to influence software product changes. 
  • Provide client training and education on company products and services. 
  • Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals. 
  • Work with revenue management to develop proposals for clients. 
  • Create, manage, and track client data using a CRM provided to showcase opportunities and wins. 
  • Achieve target client retention through effective problem-solving and quick response to issues.
  • Intervene with clients at risk and propose mitigation plans to ease concerns.  
  • Become a trusted advisor for clients as their primary point of contact to ensure they use Teesnap solutions to achieve full business value. 
  • Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products. 
  • Identify renewal risks and collaborate with the relevant internal teams to create strategies that remediate issues and ensure client retention. 
  • Collaborate with stakeholders such as Technical Support, Product,  Sales, & Operations to drive beneficial outcomes for clients. 
  • Utilize various systems to track customer details, including customer health, engagements, and potential renewal/sales opportunities. 
  • Stay current with the most recent enhancements to our products and educate customers on offerings and updates. 
  • Other duties as assigned.


Minimum Requirements: 

  • Bachelor’s degree: Business, Communication, or a related field. 
  • Years of Experience: Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models. Minimum three (3) years of customer success experience, preferably in a SaaS environment.
  • Employee Location: Employee must live in the Las Vegas, Nevada area and work in the office at least four (4) days per week.


REPORTING

  • Reports to the Customer Success Manager


WHAT WE OFFER

  • Competitive compensation package including a base salary and performance-based commissions. 
  • Comprehensive health benefits, 401K, Unlimited PTO
  • Dynamic, collaborative working environment in a fast-growing, exciting industry.
  • Opportunities for professional growth and advancement within a rapidly expanding company.


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