Customer Success Manager

2 days ago


Las Vegas, Nevada, United States Konami Gaming, Inc. Full time
About the Role

Konami Gaming, Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for promoting and positioning Konami Gaming as a world-class manufacturing, sales, and service organization.

Key Responsibilities
  • Engage key client accounts through a professional and consultative approach, drawing from an up-to-date knowledge of the client and their business.
  • Support assigned key SYNKROS client accounts ensuring their issues and concerns are addressed in a timely and effective manner.
  • Develop effective working relationships with executives, key management, and key decision makers for each assigned key client account while fostering open and direct two-way communication with clients.
  • Monitor and report on competitor activities and potential threats relating to each key client account and their respective market.
  • Recommend product developments and enhancements that will improve customer relationships and improve SYNKROS product offerings.
  • Effectively adopt a proactive approach to relationship management; anticipate customer needs by scheduling regular consultation visits within assigned accounts to advise them of value-added services, potential opportunities for services, product solutions, and other needs.
  • Ensure key clients and their SYNKROS users have a good understanding of the product and best practices for utilizing the features of SYNKROS.
  • Responsible for identifying and engaging the appropriate KGI resources to resolve client issues and take advantage of business opportunities, such as Training, Sales, Customer Support, R&D, and Compliance.
  • Develop new processes and business practices to foster business improvement.
  • Responsible for keeping up with special assignments that are critical in nature to meet revenue, customer satisfaction issues, timeframes, and other business goals unrelated to core responsibilities.
What We Offer
  • Competitive wages
  • Great 401(k) plan with company match
  • Comprehensive health benefits package
  • Generous company-paid holidays and paid time off (PTO)
  • Tuition reimbursement program
About Konami Gaming, Inc.

Konami Gaming, Inc. is a world leader in systems and game development, offering a dynamic and creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments.



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