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Desktop Support Technician

4 months ago

Mechanicsburg, United States K-Tek Resourcing Full time
Job DescriptionJob Description

Job Role: L1 Desktop Support
Hours:    8am-5pm, Mon–Fri EST
Duration: Long Term contract
Location: Mechanicsburg, PA 17050

Responsibilities:

  • Warehouse – Staging Function
  • Provide staging services at client facility.
  • Understand existing processes followed by team for staging services/function
  • Map activities being performed by the existing team and collect available documentation covering
  • Equipment / Device Intake & Inventory Tracking
  • Equipment Staging

Qualifications:

  • Staging/troubleshooting experience with various Retail / IMAC / POC devices 
  • Ability to install, troubleshoot and assist team members for wide range of Devices applications in Retail Store environment
  • Excellent customer service orientation and verbal communication skills
  • Analytical thinking and Problem-Solving ability

Certifications:

  • A+ Hardware (must), ITIL (preferred), CCNA (preferred)
  • Microsoft: MCP/MCSE/MCTS, etc. (preferred)
  • Tools: ServiceNow, Microsoft Suite, Windows OS, Mac OS (preferred), MS Office O365
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.