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Communications Officer

2 months ago

Aurora, United States Metro Care Ambulance Full time
Job DescriptionJob DescriptionSalary: $20.00

Are you looking for a job that provides community, growth and strives to have a healthy work-life balance? Do you like a fast-paced work environment where no two days are exactly the same? Are you good with a keyboard and have great multi-tasking skills? Are you a good listener? Are you able to be the calm voice in stressful or chaotic situations? If you answered yes to these questions, a job as a Communications Specialist – Non-9-1-1 dispatcher might be for you Metro Care Ambulance believes in balance and is driven by family values putting our employees and their families well being first. Our team is growing fast and we are looking for two additional personnel to fulfill the role as Emergency Medical Dispatcher in our non-911 communications center. We want people who are looking to be a part of a growing team who will uphold our core values of Commitment, Respect, and Integrity. 

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Why You Should Join Our Team: 

We are an agency whose mission is to provide compassion centered care to those in our communities.

Created in 2016 by an EMS Provider here in Colorado, Metro Care Ambulance is center focused on family-work balance. As a new agency, we have the opportunity to continue our growth based on employee feedback and build a community that fosters a spirit of care not only to our patients, but to each other. The healthier we are as providers, the better care we can provide to our communities. If you are looking to change course and be a part of a dynamic EMS Family, then we would like to talk to you 

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Position Summary

 The communications officer answers call for assistance from health facilities, private residences and hospitals in the Denver Metro and surrounding areas. The dispatcher must use our internal system to help determine the nature of the call to dispatch resources as necessary and in accordance with established procedures. Receive requests for information regarding transports available, take payments over the phone for transports, print/scan/copy fax as needed and various other tasks in support of of the Communications Operations Center. You can spend the day dispatching an ambulance to help someone get to their dialysis appointment or spend your day dispatching ambulances to emergent calls for trips to the emergency room for critical care- and everything in between This is a dynamic role with room for growth


This is a new position in a developing Emergency Medical Services agency.

This position is part of an in-house Communications Center that offers a lot of opportunity and room for growth.  


Are you interested in helping the company grow and develop in the best way possible?

Come be part of the groundwork of developing, and maintaining, an Emergency Communications Center

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Location: 11111 E Mississippi Ave suite 163. Aurora Co 80012.


Minimum Job Requirements

  • Valid driver's license with Clean driving record (Required)
  • Maintaining a Driver License for at least 1 year (Required)
  • AHA CPR Card (required within 90 days of Employment)*
  • High School Diploma or Equivalent (Required)
  • At Least 18 years of age (Required)
  • Type accurately at a speed necessary for successful job performance. (Required)
  • Ability to Read, Write and Speak English (Required)
  • Perform multiple-simultaneous tasks on demand. (Required)
  • Operate a variety of communication equipment (i.e radio consoles, telephone and computer systems (required)
  • Ability to use a computer, smart phone, tablet and other smart devices. (Required)
  • Submit to Criminal Background Check conducted by CBI (Required)****
  • Submit to Drug Test upon hire and randomized drug testing throughout employment (Required)*****

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       **will consider Entry-Level Communications Position for Person with other qualifying history.

       ***Certification Offered In-House

       **** We are an Equal Opportunity Employer- all interested applicants should apply. 

       *****Medical Waivers are available for special considerations and prescriptions.

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Job Responsibilities:

  • Maintain a clean and professional appearance in line with company uniform standards.
  • Prompt attendance consistent with scheduled hours. 
  • Work collaboratively and in a professional manner with all allied health and public safety personnel
  • Receive, prioritize and evaluate emergent and non-emergent calls for service. (Non-911)
  • Maintaining communication with emergency personnel via radio, mobile data terminal, phone, pager and in person.
  • Utilize current Emergency Medical Dispatching (EMD) protocols to provide interim assistance to caller until EMS arrives.
  • May be called upon to train new dispatch staff, monitor performance, provide instruction, prepare training evaluations and prepare weekly goals.
  • Deliver work product and services with responsiveness, courtesy and tact in personal interactions with customers, agency employees and staff.

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Shift Hours

  • Shifts are 10-12 Hour Shifts
  • Back End Days (Wednesday- Friday Rotating with every other Saturday)
  • Back End Nights (Wednesday-Friday Rotating with every other Saturday)
  • Front End Days (Sunday-Tuesday with rotating every other Saturday)
  • Front End Nights (Sunday-Tuesday with rotating every other Saturday)
  • Rotating 4 Days on Duty followed by 3 days off duty followed by 3 days on duty and 4 days off duty
  • 4 Days on Duty are comprised of 4 days in a row of 10 hour shifts
  • 3 Days on Duty are comprised of 3 days in a row of 12 hours shifts.


Pay and Bonus Structure

  • $20 /hour; additional pay for more experience. 
  • Raises with bonus at three-month, six-month, and yearly reviews.
  • Overtime (time-and-a-half) pay available for >40 hours per week.
  • Holiday Pay (time-and-a-half) for Federal Holidays.

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Benefits

  • Health, Dental, Vision Insurance (Full-Time Employees) 
  • Paid Time Off (Granted as lump sum starting at 36 hours upon hiring for Full-time Employees)
  • Sick Leave (accrued per hours worked from day 1 for all employees.)
  • Free Continuing Education For Certification Renewals
  • Education Reimbursement Programs
  • Certification Renewal Reimbursement Programs

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Hiring Process:

​There are several ways to apply.

  • You can use the link below to submit an application directly.
  • You can also download an application and Email your application and resume to: MGreen@MetroCareAmbulance.com with a letter of interest.

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Additional Information: 

In the event of an emergency/disaster in or near the County, all employees may be expected to make every effort to be available to assist to ensure the continued operation of any and all necessary functions. This may mean being available to perform additional duties and hours beyond what is normally required. In the event that an exempt employee does work more than 40 hours a week in support of Company Operations during an emergency, such employee may receive overtime or other appropriate wage compensation in accordance with existing Policies.

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 Interviews are conducted at our home office and include typing test and a hands on skills test.