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Care Coordinator/Customer Service Representat

4 months ago

Frederick, United States Pet and Home Care LLC Full time
Job DescriptionJob Description

Care Coordinator/Customer Service Representative


At Pet and Home Care (PHC), our Care Coordinator is a customer service ninja who acts as the first point of contact for both our clients and our pet sitters in the field. This detail-oriented role answers client questions, schedules both in-home and pet resort services, and ensures that all services are conducted on-time and to PHC’s standards. Reporting to the company President and Founder, the Care Coordinator also supports various administrative tasks and marketing initiatives as time allows. If you’re customer service-oriented, you pay close attention to details, you love logistics, you take a common sense approach to problem solving, present yourself with a friendly, professional, and energetic demeanor, have a track record for reliability, and, of course, you LOVE pets, this is the perfect job for you


PRIMARY RESPONSIBILITIES:


  • Receiving and responding to incoming client inquiries over both phone and email.

  • Scheduling service requests based on client needs and staff availabilities

  • Supporting our team of caregivers and helping them solve basic issues they encounter and elevating more complex issues to the management team

  • Managing and distributing client keys at our administrative office

  • General support for company President and admin team


Secondary responsibilities may include:


  • Covering for caregivers in the field in event of emergency or last-minute schedule changes

  • Running keys or other supplies to pet sitters in the field

  • Representing Pet and Home Care at occasional events and festivals in Frederick and Montgomery counties

  • Pitching and executing ideas for social media and other content marketing efforts


DESIRED QUALIFICATIONS:


  • One to two years experience in a customer service or office manager role

  • Strong written and oral communications skills

  • Demonstrated track record of reliability and trustworthiness

  • Familiarity with Frederick County, MD and Montgomery County, MD

  • Familiarity with G Suite

  • Must be 18 years or older

  • Must have a valid driver’s license and reliable vehicle.



OTHER HELPFUL EXPERIENCE (but not necessary):


  • CRM systems

  • Content management systems

  • Executive team support

  • Pet care and/or service industry



HOURS: Full-time, 40 hours a week, Monday-Friday. Weekend and holiday availability is required.


LOCATION: Our administrative office is located in the heart of Urbana in Frederick County. The Care Coordinator must work in-person at our office.


PAY: Varies based on experience