Customer Service Representative
1 week ago
Title: Customer Service Representative Work Location: Frederick, MD Work Schedule: Hybrid Contract Duration: 12 Months Basic Qualifications: High school diploma or bachelor's degree is preferred. An equivalent combination of experience and education may substitute. Minimum of three (3) years customer service, order processing or related experience. Fluency in English required. Proficient use of Microsoft products (Excel, Word, Outlook). Able to work flexible hours when needed. Required to work a scheduled shift beginning at 8:30 AM. Call center experience, consumer or B2B customers. Typing speed should be minimum 70 words per minute. Oracle ERP/Salesforce (CRM) knowledge is desirable but not required. Familiarity with Ariba or other EDI processes is desirable but not required. Summary of duties Answers daily customer correspondence via telephone, email, and eFax from international and domestic customers. Provides order assistance and product information. Assists customers daily with the full order cycle starting within Salesforce into the ERP system for fulfillment. Creates and sends Pro-Forma Invoices, quote prices, and directs customers to our digital platform for self-service opportunities. Meet daily targets of Order, Query and Quotes as assigned by CS Management. Works with Distribution to coordinate the movement of products and shipments. · Verifies compliance with US Export regulations for EAR/ITAR/IRS items and ensures compliance with established Economic Sanctions regulations. Verifies compliance with Environmental Protection Agency such as EPA (Ozone Depleting items). Investigates and handles complaints of varying complexity regarding fulfillment based on existing business processes. Handle Quotes/Orders with Special Importing Requirements · Build sustainable relationships of trust through open and interactive communications. Responsible for maintaining a high level of professionalism with customers and peers, working to establish a positive rapport with them. Maintaining a positive, empathetic and professional attitude toward customers at all times. Documents customer feedback and complaints regularly in Salesforce capturing appropriate tags. Identify and communicate trends that impact the customer experience in their day-to-day operations with Customer Service Management. Maintain updated knowledge of all company products and services to provide adequate education to customers. Contribute towards creation of Customer Service Training Documents. Assist Team Management with initiatives and projects as required. Assists customers with USP Webstore registration and any issues/questions. Helps translate and/or review translated documents using available technology. Performs other related duties as assigned.
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Customer Service Representative
1 week ago
Frederick, United States Ultimate Staffing Full timeWe have an exciting opportunity for a Customer Service Representative with a local builder in Frederick, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism and efficien Customer Service Representative, Customer Service, Business Operations, Representative, Customer Experience,...
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Customer Service Representative
1 month ago
Frederick, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Frederick, MD, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
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Customer Service Representative
3 months ago
Frederick, United States Wolters Kluwer Full timeCustomer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsUSA - Frederick, MD time typeFull time posted onPosted Yesterday job requisition idR0023710 **Basic Function** Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a...
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Customer Service Representative
2 months ago
Frederick, United States Regency Furniture Full time**Customer Service Representative ( Regency )** Frederick, MD **Regency Furniture** is searching for a Customer Service Representative to provide our guest a 5 star customer experience. At **Regency Furnitur**e, our Customer Service Representatives promote quality customer service and maintain positive relationship with internal and external guest. We are a...
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Customer Service Representative
3 days ago
Frederick, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
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Customer Service Representative
2 days ago
Frederick, Maryland, United States Giant Food Full timeAbout Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products, making us the most trusted and loved local food retailer in our community.Job SummaryWe are seeking a highly...
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Customer Service Representative
5 days ago
Frederick, Maryland, United States Legal & General America Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Legal & General America. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...
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Customer Service Representative
3 weeks ago
Frederick, United States NRG Energy Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
2 months ago
Frederick, United States Mr Handyman Full timeFor over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having...
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Customer Service Representative
5 days ago
Frederick, Maryland, United States Danielle Leonard - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Danielle Leonard - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...
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Customer Service Representative
1 week ago
Frederick, United States The Evolvers Group Full timeTitle: Customer Service Representative Work Location: Frederick, MD Work Schedule: Hybrid Contract Duration: 12 Months Basic Qualifications: High school diploma or bachelor's degree is preferred. An equivalent combination of experience and education may substitute. Minimum of three (3) years customer service, order processing or related...
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Customer Service Representative
2 weeks ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
4 weeks ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we're more than just a heating and air conditioning installer and service provider. We're a family of hard-working and dedicated technicians, residential installers, warehouse...
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Customer Service Representative
2 months ago
Frederick, United States NRG Full timeWelcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers,...
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Customer Service Representative
3 weeks ago
Frederick, United States Sila Full time$21 - $24 an hour What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems. Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs...
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Customer Service Representative
3 days ago
Frederick, Maryland, United States Danielle Leonard - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Danielle Leonard - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying...
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Customer Service Representative
2 weeks ago
Frederick, Maryland, United States Washluberepair Full timeCustomer Service Representative - CashierJoin our dynamic team at Washluberepair as a Customer Service Representative - Cashier. We are looking for a motivated individual to enhance our customer experience. This position offers a competitive compensation of $12.25 plus commission and includes a sign-on bonus upon hiring.What We Offer:Flexible scheduling...
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Customer Service Representative
5 days ago
Frederick, Maryland, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our facilities.Key Responsibilities:Patient Scheduling: Coordinate patient...
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Customer Service Representative
2 months ago
Frederick, United States Airtron Austin Full timeAt NRG, were bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative...
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Customer Service Representative
16 hours ago
Prince Frederick, Maryland, United States Lemek LLC Full timeAbout Lemek LLC and Panera BreadWe are a top franchise group with great growth potential, looking for excellent people to join our team.Job SummaryWe are seeking a friendly, high energy, team player, that enjoys working with people to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for...