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Sales Administrator

2 months ago

Seattle, United States Ember One Full time
Job DescriptionJob Description

Ember One is seeking a motivated professional to fill the role of Sales Administrator to help our Principal Engineer. This position is integral to managing client relationships, supporting sales processes, and contributing to our mission of rekindling humanity’s relationship with IT. The ideal candidate will demonstrate independence, organizational skills, business acumen, and strong client service skills. We are a dynamic team that thrives on collaboration and having fun servicing our clients. We love what we do

Responsibilities:

· Provide clerical and communication support for sales and customer service.

· Learn our product stack and service delivery procedures.

· Track agreement renewals and create opportunities in the PSA system.

· Use the sales quoting tool to create, review, and deliver proposals.

· Facilitate meetings with clients and internal resources.

· Maintain a task list for client follow-ups.

· Build relationships with vendors and manage procurement processes.

· Assist marketing and sales teams with social media, events, and marketing plans.

· Ensure timely and accurate order completion.

· Improve customer satisfaction through daily interactions.

· Complete all required training on products, tools, and procedures.

· Ensure adherence to company policies and procedures.

· Monitor client work and documentation accurately and timely.

· Collaborate with the service department to ensure high client retention and satisfaction.

· Meet regularly with vCIOs to align on client servicing.

· Understand clients’ business needs and IT environments.

· Track all account activities in the PSA system.

· Develop and maintain technology plans supporting client needs.

· Implement and manage client touch and communication strategies.

· Assist with QBR preparation and general client engagement.

· Serve as the primary business contact and advocate for clients.

 

Attributes and Characteristics:

· Strong organizational skills and task management.

· Knowledge of technology stack and market trends.

· Effective communication with business owners and stakeholders.

· Team player with a collaborative spirit.

· Quick learner with a passion for helping people.

· Detail-oriented and goal-driven.

 

Credentials and Experience:

Proficiency in Microsoft Office and personal technology.

At least 1 year of experience in customer service.

Join Ember One to help us ignite workflow and productivity, enhancing our clients' organizational culture through technology. If you are passionate about technology, client service, and love working with people, apply now to be part of our team

What are you passionate about?

Company DescriptionWe are a dynamic IT company focused on teamwork and AMAZING CUSTOMER SERVICE.

We value teamwork, excellence in technology, quality of life, and great relationships with our clients and each other. We love people that are thinking about the big picture and want to break free of boxes.Company DescriptionWe are a dynamic IT company focused on teamwork and AMAZING CUSTOMER SERVICE.\r
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We value teamwork, excellence in technology, quality of life, and great relationships with our clients and each other. We love people that are thinking about the big picture and want to break free of boxes.