Confidential Executive Housekeeper

1 month ago

Norfolk, United States Confidental Management Company Full time
Job DescriptionJob Description

POSITION: Executive Housekeeper

REPORTS TO: Assistant General Manager

OVERALL RESPONSIBILITIES: Responsible for ensuring efficient operations of the Housekeeping Department with a focus on maximizing cleanliness, profitability, and guest satisfaction.

JOB SUMMARY: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Hotels standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner • Maintain expenses within CPOR budget guidelines or better or payroll and room department costs

• Assign, direct, and monitor and direct all Housekeeping and Laundry personnel

• Inspect rooms and public spaces daily

• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

• Comply at all times with standards and regulations to encourage safe and efficient hotel operations

• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid • Ensure compliance with all Brand Quality Assurance standards

• Establish and maintain a key control system for the department

• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards

• Complete all paperwork and closing duties prior to leave and communicating any discrepancies, scheduling change for future days, status of out of order rooms and project status, completion or extensions

• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies

• Focus the Housekeeping Department on its role in contributing to the guest service scores

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees

• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule to the General Manager weekly

• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis

• Conduct monthly department meetings with housekeeping staff according to standards

• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests

• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to S.O.P.'s

• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis

• Conduct monthly and quarterly Housekeeping inventories on a timely basis

• Ensure guest privacy and security by correctly following procedures

• Participate in required M.O.D. coverage as scheduled

• Ensure implementation of all policies and house rules

• Train and review all "House Safety" rules and procedures with Housekeeping staff • Prepare and conduct all Housekeeping interviews and hiring procedures according to standards

• Ensure compliance to company and brand training using the steps to effective training according to standards

• Motivate, coach, counsel and discipline all Housekeeping personnel according to standards

• Conduct all annual employee performance appraisals according to standards

• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion

• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way

• Attend weekly staff meetings and monthly all-employee meetings and provide training on a rotational basis using the steps to effective training according to standards

• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments

• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available • Maintain and monitor "Lost and Found" procedures and policies according to standards

• Conduct daily morning meeting with staff

• Conduct weekly walk through with General Manager and Property Engineer

• Use the telephone and computer system for reporting and verifying room status

 • Properly store, secure and issue supplies as needed to meet business demands

 • Complete all reports in a timely and efficient manner as required by management

• Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department

• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur

• Ensure completion of regular maintenance and cleaning projects on a biannual basis

• Operate radios efficiently and professionally in communicating with hotel staff

• Ensure the proper use of radio etiquette within the housekeeping department

• Perform any other duties as requested by the General Manager

 

REQUIREMENTS:

• A minimum of 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience

• Supervisory experience required

• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing • Long hours sometimes required. Typically a 50 hour week

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

• Ability to stand during entire shift

• Must be able to convey information and ideas clearly

• Must be able to evaluate and select among alternative courses of action quickly and accurately

• Must work well in stressful, high pressure situations

• Must maintain composure and objectivity under pressure

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need

• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests

• Must be able to work with and understand financial information and data, and basic arithmetic functions

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