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IT Support Technician

4 months ago

Pompano Beach, United States Tews Company Full time
Job DescriptionJob DescriptionTechnical Support Technician
Onsite-Pompano Beach, FL
Must have a valid Driver License as the position will require some travel

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities 

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an exciting opportunity to join a stable organization with an excellent company culture as an IT Support Specialist.

Duties/Responsibilities:
  • Configure, install, monitor, and maintain IT user’s PC software and hardware.
  • Provide Information Technology Support to end-users at remote sites, as needed.
  • Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers.
  • Provide support and troubleshooting on mobile devices.
  • Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems.
  • Provide end-user training, as needed.
  • Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings.
  • Responsible for maintaining Windows workstations and overall information systems support for users.
  • Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices 
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures 
  • Assist in coordinating audio visual setups and videoconferencing support o Virtual Meeting Applications knowledge preferred
  • Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking 
  • Responsible for security administration (password resets) 
  • Install, configure, and update software 
  • Participate in team projects, meetings, and assignments
  • Responsible for reading and following the Department’s Procedures and Policies 
  • Responsible for understanding and enforcing the Department’s Policies and Procedures 
  • Responsible for documenting solutions to Technology issues
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources 
  • Responsible for tracking incidents in the (2) Service Desk Ticketing Systems 
  • Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment  
  • Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday
  • After hours on-call rotation with assistance in the evenings and weekends
  • Ability to work other hours, as assigned for business continuity ** A smartphone is required for this position and must be provided by the employer/vendor.
The ideal candidate should possess the following:
  • Good Verbal & Written Communications 
  • Analytical Problem Solver 
  • Self-motivated and disciplined
  • Mobile Device support experience 
  • Customer-centric
  • Audio Visual support experience 
  • Detail Oriented & Quality Focused
  • Active Directory knowledge  
  • Time Management & Organizational Skills 
  • Team Player
  • High Level of Professionalism
  • Service Center Configuration Manager (SCCM) awareness  
  • Virtual Desktop Experience Complexity:
  • Enterprise environment experience preferred
  • Ability to take direction and constructive feedback for improvement
  • Willing to work varying shifts 
  • 50% Travel 
Join us at TEWS and unlock the door to your next career opportunity. Let's embark on this journey together.
#zipCompany DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.

Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.

Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.Company DescriptionTews takes the best aspects of larger, national recruiting firms and combines it with a partner-first mentality that always keeps our focus on the businesses and professionals we serve in Central Florida and surrounding regions.\r
\r
Solving the talent equation for our clients is our passion, and we do so every day by filling quality job opportunities in the administrative, finance and accounting, and information technology sectors with the professionals best suited for the job and for the company culture that surrounds it. Proud to partner with some of the most respected businesses and professionals in our region, it is our personal attention to detail and care for our clients that has yielded big-firm results for the people and companies we serve.\r
\r
Tews is known as Central Florida’s premier recruiting firm and was named “Best Placement Service” by the Orlando Business Journal. Though the praise is flattering, it is our long-standing relationships and excellent reputation with our clients that keep executives and professionals coming back to Tews for their staffing and placement needs.