Customer Support Technician
1 week ago
We are looking for a Customer Support Technician who will assist in resolving smartphone and connectivity challenges faced by our clients.
Key Responsibilities:
- Deliver technical support for smartphone and automotive infotainment systems, both hardware and software.
- Create user reference materials by drafting operational guidelines.
- Monitor customer inquiries and document resolutions.
- Enhance the company website with technical advice and concise documentation.
- Serve as the initial point of contact and communicate solutions to customer inquiries.
- Appropriately escalate unresolved issues to higher support levels.
- Maintain customer records and generate activity reports.
- Guide customers through the troubleshooting process.
- Follow up with clients, provide updates, and ensure issues are resolved.
- Utilize exceptional customer service skills to exceed client expectations.
- Ensure accurate recording, documentation, and closure of issues.
- Suggest modifications or enhancements to procedures.
- Continuously expand your knowledge of help desk operations, products, and services.
Required Qualifications:
- Prior experience in IT, customer service, automotive, electronics, or related fields.
- Ability to establish rapport with clients.
- Strong analytical and problem-solving abilities.
- Professional and positive attitude.
- Passion for cars and electronics.
ZZ2 is a pioneering automotive smart integration firm. We pride ourselves on being innovative, professional, and engaging, with a mission to provide automotive dealers and audio shops nationwide with integration solutions that meet their customers' needs.
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