Desktop Support Technician

2 months ago


Pompano Beach, United States Revolution Technologies Full time

1 YEAR CONTRACT

ONSITE IN POMPANO BEACH, FLORIDA


Job Responsibilities:


Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)

Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

Assists in coordinating audiovisual setups and video conferencing support

Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)


Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

Collaborate and assist with other areas of the IT department on projects and initiatives

Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday

Participate in after-hours (evening & weekend) on-call rotation

Travel to remote locations to provide support, as needed

Perform other duties as assigned

Ability to lift 50 pounds


Position Summary:

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers.



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