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Customer Service

3 months ago

West Chester, United States Chapman Windows Doors & Siding Full time
Job DescriptionJob Description

We are currently looking for a dynamic individual to fill the Customer Service & Sales Administrative Assistant position. The ideal candidate collaborates with the sales team, managers, administrative staff, technicians, vendors, and most importantly customers to ensure Chapman’s Best-in-Class customer service. Data management is an important part of this role and experience with Excel and data manipulation is imperative.

We are open Monday through Saturday. Candidates must have some Saturday availability.

This position is not remote. Viable candidates must be able to comfortably commute to our West Chester office daily.

*Please do not apply if you do not live within a 30-minute drive of West Chester, PA. At Chapman, we know how important it is to be home with your family and eventually, the distance will become an issue. If you apply and do not meet the distance requirements, we will assume that you did not read the job description fully and your application will be discarded. Thank you for understanding

Chapman Windows Doors & Siding is a well-respected family-run company specializing in superior products and installations.

Job Description:

Position Title: Customer Service & Sales Administrative Assistant

Reports To: Sales Director

FLSA Status: Non-exempt, Full Time

Job Summary:

The Customer Service & Sales Admin Assistant provides direct support to the sales team and interacts with the Company’s customers by addressing inquiries and resolving issues and facilitates the efficient operation of the Company by performing a variety of clerical and administrative tasks.

Supervisory Responsibilities: None

Duties:

· Interacts with customers via telephone, email, online chat, or in person to provide support and information on products and services.

· Answers and transfers phone calls, screening when necessary.

· Responds to and resolves client inquiries and questions.

· Ensures appropriate actions are taken to resolve customer problems and concerns.

· Maintains customer records of interactions with details of inquiries, reported issues, or comments.

· Welcomes and directs visitors and clients.

· Collects and enters orders for new or additional products and services.

· Maintains filing systems as assigned.

· Uses MS Excel to create spreadsheets, data reports, and other analytical workbooks as needed.

· Coordinates and schedules meetings, and appointments for managers, sales team, and Measure Technicians.

· Keeps all marketing and promotional materials stocked.

· Maintain the showroom areas in show-ready condition. Includes stocking paper products in the restroom, light dusting of displays, and keeping floors clear of all packages, debris, etc.

· Works occasional Saturday hours at the Reception Desk to support the sales team.

· Performs other related duties as assigned.

Required Skills & Abilities:

· Strong organization skills and attention to detail.

· Ability to organize and prioritize tasks.

· Excellent time management skills with a proven ability to meet deadlines.

· Flexible and adaptable in various situations and when interacting with many different personalities.

· Able to type minimum of 50 words per minute.

· Extremely proficient with Microsoft Office Suite with the ability to learn new and updated software.

· Intermediate to expert level of experience with MS Excel with the ability to create and manipulate data effectively.

· Must be reliable and extremely trustworthy.

Education & Experience:

· High school Diploma required.

· Minimum 2 years’ experience in customer service or related field.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

This job description is not intended to be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Chapman Windows & Doors.

Company DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.

We offer a supportive and positive culture of collaboration

We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.

Join us todayCompany DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.\r
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We offer a supportive and positive culture of collaboration\r
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We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.\r
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Join us today