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Customer service rep
2 months ago
We are seeking a dynamic and empathetic Customer Service Representative to join our client's growing team and assist our diverse clientele. This would be fully onsite in West Chester, PA at our long time client. If you are interested, apply directly or send your resume to kate.riddle@randstadusa.com
salary: $18 - $22 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
Key Responsibilities:
- Provide outstanding customer service via phone, email, and chat in both English and Spanish.
- Address customer inquiries, resolve issues, and provide accurate information regarding products, services, and policies.
- Handle and process orders, returns, and exchanges in a timely and efficient manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Identify and escalate complex or unresolved issues to higher-level support or management.
- Contribute to continuous improvement by providing feedback on common customer concerns and suggestions for enhancing service quality.
Skills Follow-up Active Listening Telephone Etiquette Empathy Adapting to Change Typing Skills Basic Software Skills Customer Service
Qualifications Years of experience: 3 years Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
