Customer Service Admin

1 month ago

West Chester, United States Chapman Windows Doors & Siding Full time
Job DescriptionJob Description

About Chapman Windows Doors & Siding

Chapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.

We offer a supportive and positive culture of collaboration

We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.

Join us today

About the role

Do you love interacting with customers on the phone and in person? Do you strive for excellence and pay close attention to the details? Do you have good computer skills and have worked with CRMs? Are you a pro at multitasking? If so, then we have the job for you

The Customer Service Admin provides customer service to our clients through professional and effective email, telephone, text, and in-person communications. You will manage customer inquiries, including scheduling appointments, customer service issues, and questions. The role also includes a range of administrative tasks to support the customer’s journey from start to finish. To do well in this role, you must love serving people, have a great phone presence, be used to working in a CRM (Customer Relationship Management software), and follow processes to drive the best outcome for the customer and the business.

The Customer Service Admin has an integral role and must be people—and detail-oriented. We are open Monday through Saturday. This role requires you to work two Saturdays a month. This position is not remote.

Location

·         West Chester, PA

Compensation

·         Hourly Rate:  $19-21 per hour, salary is based on relevant experience

·         We offer a competitive benefits package, including health insurance, dental insurance, vision insurance, 401(k) with employer match, paid time off, and opportunities for professional development and growth.

Key Responsibilities

  • Welcomes and directs visitors and customers who walk into the showroom
  • Responds promptly and professionally to inquiries received via telephone, email, SMS, or online chat, undertaking discovery and screening where necessary
  • Works heavily in the CRM and other document locations to maintain full records of customer interactions, transactions, comments, and complaints
  • Undertakes scanning and maintains filing systems as assigned.
  • Coordinates the scheduling of measure appointments
  • Keeps all marketing and promotional materials stocked.
  • Maintains the showroom areas in show-ready condition.  This includes stocking paper products in the restroom, light dusting of displays, and keeping floors clear of packages, debris, etc.
  • Works with and supports the Sales Support Specialist and Project Consultants as needed.
  • Cross-trains with the Sales Support Specialist and Production Coordinator to ensure work coverage if needed.
  • Performs other related duties as assigned.

Qualifications

  • Minimum of two years’ experience in customer service or a related field.
  • Experience in customer service and call-taking
  • Extremely proficient in MS Office (MS Excel, MS PowerPoint, MS Word, MS Teams in particular)
  • Experience with CRMs a plus 
  • Excellent time management skills and the ability to prioritize work
  • Attention to detail and problem-solving skills
  • The ability to deal with customers, vendors, and other employees professionally, even in difficult situations
  • Excellent written and verbal communication skills
  • Must be reliable and highly trustworthy
  • High School degree; general education degree, or equivalent

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.

 

To Apply

Please submit your resume via the job posting. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Company DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.

We offer a supportive and positive culture of collaboration

We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.

Join us todayCompany DescriptionChapman Windows Doors & Siding is the premier window, door, and siding/stucco remediation company in Chester County, PA. Family owned and operated for 30 years, we are one of the largest installers and suppliers of residential windows, doors, and siding in our area. We are proud to offer competitive pay and benefits, opportunities for advancement, and a fantastic working environment.\r
\r
We offer a supportive and positive culture of collaboration\r
\r
We consider ourselves more than a window, door, and siding installer and supplier; we are a team of professionals who take commitment to our customers for quality products and services seriously. Our company was founded on core values of Honesty, Integrity, Quality, and a passion for what we do. At every level, in every department, these are values we embrace. We want our customers to “Experience the Chapman Difference.” The “Difference is in the Details.” The “Difference is in our Team.” We strive to remain a leader in the window and door industry and a stellar place to work.\r
\r
Join us today

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