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Service Advisor

3 months ago


Troy, United States Subaru of Troy Full time
Job DescriptionJob Description

High-Performing Service Advisor Wanted at Subaru of Troy, NY 

We are looking for 2 additional Service Advisors to join our team who want the opportunity to earn the income they deserve and increase their skill levels which can lead to promotions within our organization 

We average around 700 ROs a month and are looking for a candidate who wants to join a high-performing Subaru store that is a part of the Lithia Auto group. 

The right candidate will have experience in a JDM or import store with the ability to handle customer pay and warranty RO's 

Job Overview: As a Service Advisor with Subaru of Troy, you'll play a pivotal role in building lasting customer relationships, ensuring top-notch satisfaction, and contributing to our service revenue growth.

Why Choose Subaru of Troy? At Subaru of Troy, our employees are the driving force behind our success. We foster a vibrant, tight-knit, and high-performing work culture that values teamwork and individual growth. We're on the hunt for a Service Advisor who shares our core values.

What We Offer:

  • Competitive compensation package 
  • Medical, Dental, Vision, 401k (Employer Contribution), Life Insurance, Paid time off and Paid sick days
  • Employee Stock Ownership Plan (ESOP) for a stake in our company's prosperity
  • Opportunity for long-term career development

What We're Looking For: We seek an effective communicator with 1-3 years of automotive Service Advisor experience. The ideal candidate should possess the following qualities:

  • Self-confidence
  • Respectfulness
  • Empathy
  • Coachability
  • Positive attitude
  • Commitment to continuous improvement

Software used daily: 

  • CDK
  • Mykarma
  • Subarunet
  • RapidRecon

Join Our Team: If you're ready for a challenging and rewarding career in the automotive industry and want to be part of a company that prioritizes its employees and fosters a positive culture, don't miss this opportunity to apply for the Service Advisor position at Subaru of Troy.

Apply now and drive your career forward with Subaru of Troy

This job description is intended to provide a general overview of the requirements for the position of Service Advisor at Subaru of Troy, NY. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. The compensation range and benefits described herein are subject to change and are not guaranteed. The employer reserves the right to modify or revise the job description at any time without notice. This job description is not a contract of employment and does not create any contractual or legal rights in or on behalf of any employee. Employment with Subaru of Troy is at-will and may be terminated at any time by either the employee or the employer. The employee will be required to sign an employment agreement and undergo a background check and drug screening prior to employment. Subaru of Troy is an equal opportunity employer and complies with all applicable state and federal laws regarding employment practices.

Company DescriptionOur business philosophy is all about customer service, and that means getting to know and connecting with the people who come to us looking for a vehicle. We all live, work, and play here in Troy and the surrounding area, so we understand what you are looking for and what you need in a car or SUV.

The most important part of doing business is connecting with our customers, not only in terms of the work we do but on a basic human level. We believe that customer service is all about getting to the heart of what people need and ensuring you find exactly what you are looking for. You are one of our neighbors here in the Albany area, and we show you the same kind of great service and friendly help that we would provide to our own family. We have all heard horror stories from our customers about how they have been treated elsewhere, and we work hard to deliver a higher level of service.

This is not just about our salespeople, it is something that we believe in and stress the importance of to every member of our fantastic team. Whether you simply call with a question, come to us looking for your next vehicle, or bring your car to us for service, you are going to be treated with respect and honesty throughout the entire process. We want to work with you, and you will always know that you are talking to someone who is happy to help you.Company DescriptionOur business philosophy is all about customer service, and that means getting to know and connecting with the people who come to us looking for a vehicle. We all live, work, and play here in Troy and the surrounding area, so we understand what you are looking for and what you need in a car or SUV.\r
\r
The most important part of doing business is connecting with our customers, not only in terms of the work we do but on a basic human level. We believe that customer service is all about getting to the heart of what people need and ensuring you find exactly what you are looking for. You are one of our neighbors here in the Albany area, and we show you the same kind of great service and friendly help that we would provide to our own family. We have all heard horror stories from our customers about how they have been treated elsewhere, and we work hard to deliver a higher level of service.\r
\r
This is not just about our salespeople, it is something that we believe in and stress the importance of to every member of our fantastic team. Whether you simply call with a question, come to us looking for your next vehicle, or bring your car to us for service, you are going to be treated with respect and honesty throughout the entire process. We want to work with you, and you will always know that you are talking to someone who is happy to help you.