Parts Advisor

15 hours ago


Troy, Michigan, United States Lithia & Driveway Full time
Parts Advisor Job Description

We are seeking a skilled Parts Advisor to join our team at Suburban Mazda of Troy. As a key member of our dealership, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of vehicle parts and merchandise.

Responsibilities:
  • Provide accurate and timely assistance to customers and vendors, responding to inquiries and resolving issues in a professional manner.
  • Maintain a clean and organized work environment, adhering to dealership standards and ensuring a positive customer experience.
  • Collaborate with the Service Team to coordinate parts for vehicle repair and service, ensuring seamless communication and efficient delivery.
  • Process orders and receive shipments, accurately storing and tracking parts to meet customer needs.
  • Manage inventory, maintain records, and perform periodic audits to ensure accuracy and compliance.
  • Process payments, handle returns, and resolve warranty claims in a timely and professional manner.
Requirements:
  • Previous experience in a parts advisor or related role, preferably in the automotive industry.
  • Basic knowledge of automotive components and systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and internal teams.
  • High school diploma or equivalent required; automotive certifications a plus.
Benefits:
  • Competitive compensation package.
  • Comprehensive medical, dental, and vision plans.
  • Paid holidays and time off.
  • Short- and long-term disability coverage.
  • Life insurance and 401(k) retirement plan.
  • Employee stock purchase plan and vehicle purchase discounts.
  • Wellness programs and professional development opportunities.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.


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