Automotive Service Advisor

4 weeks ago


Troy, Michigan, United States Lithia & Driveway Full time
Job Description

At Lithia & Driveway, we're committed to earning customers for life. As a Service Advisor, you'll play a crucial role in delivering exceptional customer experiences.

Responsibilities:

  • Communicate effectively with customers and technicians to ensure their needs are met.
  • Develop estimates by calculating costs and verifying warranty coverage.
  • Prepare repair orders and maintain accurate customer records.
  • Administer manufacturer warranties and communicate additional repair needs to customers.
  • Provide excellent customer service and maintain a positive attitude.

Qualifications:

  • Previous Service Advisor experience preferred.
  • Prior experience as an automotive technician a plus.
  • Strong communication and problem-solving skills.
  • Basic mechanical understanding of an automobile.
  • Acceptable driving record and a valid driver's license.

Core Values:

  • Earn Customers for Life
  • Take Personal Ownership
  • Improve Constantly
  • Have Fun


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