Service Advisor

3 days ago


Troy, Michigan, United States Mike Savoie Chevrolet Full time

Service Advisor

At Mike Savoie Chevrolet, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.

Responsibilities:

* Write Repair Order after verifying customer's complaint
* Effectively and accurately communicate customer complaint on repair order
* Ensure that customers receive prompt, courteous, and effective service
* Punctual and dependable team player
* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
* Work effectively with technicians and parts department to ensure quality service
* Answer technical questions about vehicle problems, warranties, services, and repairs
* Maintain customer satisfaction scores at or above company standards
* Reinforce company policies and adhere to company standards
* Encourage compliance with applicable laws and regulations

Qualifications:

* Organized and friendly personality
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Consistent record of service and sales success
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
* Able to work with little supervision
* Acceptable driving record and valid driver's license

Benefits:

* Competitive Compensation: Salary Plus Commission - $50,000-$80,000
* PLUS Lucrative Year-End Bonus
* Monthly CSI Bonus
* Unlimited Earning Potential
* Fast-paced dynamic work environment
* 5 day work week - NO Weekends NO Late Nights
* Quality Healthcare: BCBS/BCN Medical (PPO and HMO plans offered)
* Company Sponsored Health Savings Account (HSA) Available
* Dental and Vision Coverage
* Life and AD&D Insurance
* Short Term Disability Insurance
* Aflac
* 401K with Company Match
* Paid Vacation
* Professional Sporting Events Company Raffles
* Company Apparel Program
* Holiday and Monthly Birthday Celebrations
* Heated Service Lane
* Support of Business Development Center to Aide in Maintaining a Full Appointment Schedule

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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