Service Advisor

4 days ago


Troy, Michigan, United States Mike Savoie Volkswagen of Troy Full time
Service Advisor Job Description

At Mike Savoie Volkswagen of Troy, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Responsibilities:
  • Verify customer complaints and write accurate repair orders
  • Communicate effectively with customers, technicians, and other stakeholders to ensure prompt and courteous service
  • Take ownership of customer satisfaction, ensuring a positive experience through additional assignments and support
  • Work collaboratively with the parts department and technicians to deliver quality service
  • Answer technical questions and provide information on vehicle problems, warranties, services, and repairs
  • Maintain customer satisfaction scores at or above company standards
Qualifications:
  • Organized and friendly personality
  • Excellent communication and interpersonal skills
  • Ability to work with minimal supervision and prioritize tasks effectively
  • Strong record of customer satisfaction and sales success
  • Valid driver's license and acceptable driving record

We offer a competitive compensation package, including salary, commission, and benefits such as health insurance, dental and vision coverage, and a 401(k) plan. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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