Optical Manager

2 months ago


League City, United States ELITE VISION CARE PLLC Full time
Job DescriptionJob DescriptionSeeking a motivated, driven, and care focused manager for our growing eyecare practice. Our practice offers a robust Paid Time Off plan that includes holidays, medical and dental benefits, and excellent vendor partnerships giving us access the best lens technologies and high end frame lines, such as Chanel and Cartier.

The heartbeat of our office is to provide Fast, Friendly, and Effective service to our community through showing empathy and creating personal connections with each patient. We pride ourselves on offering convenient family eye exams Monday - Saturday. Saturdays are required for this position. 

At Elite Vision Care we aim to give every patient an individualized solution, helping them see their best, feel their best and improve their quality of life. We have served the League City community for over 20 years and pride ourselves on providing the BEST eyecare in League City. Our practice believes in pushing the envelope and strives to stay at the forefront of technology and patient care. We accomplish this by making patient focused care and teamwork our priorities.

The ideal candidate appreciates a team focused environment and enjoys helping teammates as much as clients. The ideal candidate should enjoy being accurate in their work to achieve exceptional patient care experiences. The position will require the candidate to handle multiple responsibilities while still assisting with patient care. They should have at least 3 years experience in the fitting, selecting, and selling of eyewear in addition to a minimum of one year supervisory experience.

This position will be responsible for the practice's Optical and Contact Lens production as well as the responsibilities listed below. 

  • Works with team to complete daily checklist
  • Works with team members to facilitate individual and team growth
  • Facilitates daily huddle meetings with the Optical Team 
  • Facilitates team trainings and department meetings
  • Handles patient escalation issues within limits
  • Is expected to perform the job duties associated with the Eyewear Consultant and Lab Technician positions
  • Answers difficult questions regarding insurance benefit verification and issues
  • Finds creative ways to cultivate optical production
  • Assists in inventory management
  • Works with Virtual Assistants to ensure back-end work is being completed
  • Ensures completion of team scorecard and Individual scorecards
  • Utilizes team and individual scorecards to create coaching and development tracks
  • Ensures all processes are followed in the Elite Vision Care Way
  • Sets an example of the Elite Vision Care Heartbeat
  • Coordinates with other supervisors to ensure exceptional flow for each patient through the office
  • Responsible for Leading, Managing, and holding Accountable the Optical Sales Team
Other benefits offered include:
- Simple IRA participation
- Eyecare and eyewear discounts for family members
- Team events
- Employer Provided Life Insurance
- Employer Provided Long-term Disability
- Optional Short-term Disability

This position requires you to be on your feet for extended periods of time, lift up to 25 lbs., have good hand-eye coordination, as well as be able to bend, reach overhead and stoop frequently.

Working hours: Monday, Tuesday, Thursday, Friday 8:50 AM - 6:15 PM, Wednesday 8:20 AM - 6:15 PM, Saturday 8:50 AM - 3:15 PM. There may be times where the position will require you to stay late or come in early for management related activities. Saturdays are required.
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