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Patient Services Coordinator
2 months ago
Title: Patient Services Coordinator III - Scheduler
Assignment: Temp to potential Perm
Hours: Full Time M-F 9:00AM-5:30PM
General Summary:
The Patient Services Coordinator III - Scheduler, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, and schedule patient appointments, diagnostic testing, referrals, and other managed care related issues.
Principal Duties and Responsibilities:
- Performs all duties relating to the Infusion scheduling unit, which include scheduling infusion appointments, diagnostic testing, and referrals for patients.
- Process the morning service call report ensuring that all patients issues are handled, and places consults to appropriate physicians.
- Provides basic information and instructions to patients regarding the practice and watches over the timeliness of patient flow to departmental areas.
- Reschedule patient appointments; maintain MD schedules in Epic.
- Works on special projects as directed.
- Schedule, re-schedule and cancel patient office appointments for the practice. Review key registration elements with patients as required.
- Provides support and information to problem solve and manage patient issues.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.
- Provides basic information and instructions to patients regarding the practice.
- Assists with training and orientation of new staff, where applicable.
- Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.
Qualifications:
- Associate’s Degree in Secretarial Science/Business or a Secretarial Training Certificate Program required.
- Minimum of 3 years secretarial experience in a medical or health care related setting required
- Front Desk/Scheduling experience.
- EPIC experience required
- 2+ years experience in high volume environment
