Front Counter Lead

3 weeks ago


Houston, United States WABASH FEED & GARDEN Full time
Job DescriptionJob Description

Summary

The Front Counter Lead will be responsible for conducting all duties of a Front Counter Clerk, as well as drive staff improvement through guidance and training.   The Lead shall, with the cooperation of other management members, work with staff to assure the best possible presentation of the store, with emphasis on the Front Counter.  This person will have a positive, upbeat attitude in order to make customers feel welcome and staff supported.

Duties and Responsibilities

·       Greet customers, answer phones and direct customer inquiries to appropriate parties

·       Provide training and supervision to Front Counter staff to assure processes are followed and staff maintain a courteous, professional and efficient demeanor

·       Assist in maintenance of the store front and retail displays

·       Assure that all products are attractively displayed and that shelves are stocked and labeled by frequently walking the store

·       Handle financial transactions between customers and the store

o   Count money back to customers in an accurate and concise manner

o   Process credit/debit cards and help customers use processing equipment

o   Count the cash in the drawer at the end of the day ensuring cash equals receipts

Knowledge, Skills and Abilities Required

·       Ability to obtain and retain knowledge of Wabash Feed and Garden’s processes and inventory

·       Skill in training and supervising staff

·       Previous retail experience and cash handling experience is required

·       Staff management experience

·       Customer service experience

·       Must like people, plants and animals

·       Detail-oriented and highly observant

·       Ability to prioritize tasks and process multiple tasks simultaneously

·       Must be able to stand for long periods of time, climb, and lift up to 50 lbs. (no back, knee or shoulder problems)

·       Very customer oriented with a good attitude

 

Education/Training

High school or GED

 

Job Type:  Full-time


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